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Align Info Solutions
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Tech Support Manager

Tech Support Manager

Align Info Solutions

4 - 9 years

|

2 - 6 Lacs

Posted:1 day ago| Platform:

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Skills Required

project management team management zoho administration crm software process optimization mentoring sql business administration technical support customer satisfaction technical program management incident management leadership desktop support crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Developing a good relationship with customers and partners.
Providing customer satisfaction through negotiation.
Implementing operational changes with proper planning and strategy.
Understanding the needs and preferences of the customer and ensuring that they are fulfilled.
Training and mentoring the staff whenever required.
Discussing the new strategies and policies with other concerned departments.
Works collaboratively across all departments of the company to help improve and optimize processes.
Provide leadership and assistance for delivery teams.
End to end accountability while delivering solutions.
Manage customer expectations.

Skills

Bachelors degree in Business Administration.
4+ years of experience.
2+ years of working experience as an Implementation/Support Manager.
Proficient in MS Office and CRM software like Zoho, Base CRM, etc.
Should have technical knowledge (SQL, Database etc).

Reported By

Support Team
On Boarding Team

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