Tech Support

Tech Support - Job description – Payfin

-Join our support team and be the bridge between technology and customers-
Location: JP Nagar Phase 1, BengaluruJob Type: Full-time, Work in Office

Website: https://payfin.tech/#/

We are a growing fintech startup building secure and scalable digital payment solutions for businesses. Our merchants rely on us for smooth transactions, and our Tech Support team ensures they get the help they need, when they need it.

You as a Tech Support Executive, will be the first line of support for our merchants and internal teams. You’ll handle queries, troubleshoot issues, and ensure quick resolution to keep our payment systems running smoothly. If you’re someone who is tech-savvy, problem-solving oriented, and customer focused.

You will be Responsible for:

• Handle queries related to payment gateway, UPI, payouts, settlements, and integrations.
• Provide real-time support via calls, emails, and chat.
• Guide merchants through technical processes (API integration, dashboard usage, reconciliation).
• Diagnose and resolve transaction failures, integration errors, and downtime issues.
• Work with the tech team to escalate unresolved problems.
• Document issues and solutions for future reference.
• Gather merchant feedback and share with product/tech teams for improvements.
• Create and update FAQs, support documentation, and training material.
• Help optimize support processes for faster resolutions.

Must Have:

• Strong problem-solving and analytical thinking.
• Good understanding of APIs, payment flows, UPI, and digital transactions (training will be provided).
• Excellent communication, mandatory (English + Hindi).
• Ability to work in shifts if required (depending on merchant support hours).
• Experience with ticketing tools (Freshdesk, Zendesk, Jira) is an advantage

Qualifications:

• Graduate in Computer Science / IT or related field.
• 1–3 years of experience in tech support / customer support (experience in fintech or SaaS preferred).
• Freshers with good technical aptitude may also apply.

Why Join Us?

• Be part of a fintech revolution empowering businesses across India.
• Exposure to cutting-edge payment technology and real-world transaction systems.
• Opportunity to grow into Product, Tech, or Customer Success roles.

Take the Lead:
If you’re passionate about solving problems and helping businesses succeed with technology, apply now at hr@payfin.tech and be part of our journey to redefine financial solutions!

Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person