Tech Support Analyst

Are you excited about playing a key role in keeping UBS competitive in an increasingly digitized worked
We are looking for an Tech Support Analyst to: Be responsible for providing hands-on Level 2 production support of Wealth Management Americas Advisory suite of applications. Govern production support execution aligned to existing ITIL framework. Follow effective and efficient operational policies, processes and procedures Effective communication with stake holders. Involve in automations, code debugging, Incident resolution, service request resolution. Involve in SRE and Automation initiatives and be part of organization and project s strategic initiatives. Define workarounds for known errors and initiate process improvements We are looking for an analyst who will be working with the WMA Advisory development and support teams based out of USA and India. The Hosting Services team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level. Ideally 6 to 9 years of hands-on experience with Unix, Oracle, Sybase, Autosys, Java, Informatica and cloud/azure related technologies. Monitoring tools such as Azure, AppInsight and AppDynamics - all are very valuable skills This role requires code debugging, quick responses to Incidents with expertise in Java, Unix and Oracle. This role is critical to support multiple Tier 1 applications within WMA. Should be flexible to work in rotation and for weekend support. The Business requests needs detailed code analysis interacting with multiple teams upstream and downstream. Need to be a good team player and drive the team to help resolve technical issues. Knowledge of trading related applications and architecture. Ability to solve complex issues, good at problem statement analysis and solution design thinking Track record of influencing senior IT stakeholders and business partners Confident communicator that can explain technology to non-technical audiences Capable of understanding client needs and translating this into products and services