System Engineer

Role and Responsibilities:

Addressing user tickets for issues regarding hardware, software, and networking.

Assisting User through installing applications and computer peripherals.

Having Knowledge on Office O365 Client Configuration

Good Knowledge on .OST & .PST file

Monitor Branch Network through SDWAN Portal

Installing and maintaining hardware and computer peripherals

Installing and upgrading operating systems and computer software

Troubleshooting Network and Connection Issue

Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency

Providing technical support either by visiting on-site or through remote-access systems.

Guide users with step-by-step instructions to resolve the issues.

Customizing the desktop applications as per the needs of users and clients.

software and hardware upgrades.

Maintaining a log of job tickets and maintenance tasks.

Send the unresolved issues to the next level of the support team.

Ensuring that the client systems are working fine.

Creating technical reports and manuals.

Keep up with current breakthroughs in computing technology and research its reviews.

Understanding of Windows operating systems, hardware, software, and networking.

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Qualifications:

A bachelor's degree in computer science / engineering, IT or a related field.

Relevant certification in Networking, Systems and Hardware is a plus

Strong analytical and problem-solving abilities to identify and address technical issues effectively.

Efficient time management and organizational skills to handle multiple tasks and meet deadlines

Clear and effective communication, both written and verbal