System and Network Engineer II Noida Location

Job Summary:

System and Network Support Engineer

Key Responsibilities:

• Provide technical support and system administration for both

  Windows and macOS

  environments.
• Troubleshoot and resolve hardware, software, and peripheral issues, including

  laptops, desktops, printers, VoIP systems, and conferencing equipment

  .
• Manage and administer

  Zscaler

  solutions, perform

  firewall configuration

  , and handle

  switch-level troubleshooting

  (VLAN setup, port configuration, interface issues).
• Support and maintain core network services including

  DNS, DHCP, VPN

  , and

  IP configurations

  .
• Assist with

  Active Directory

  user management and user support.
• Perform

  routine system updates, security patches, and maintenance

  across devices and systems.
• Ensure systems comply with

  IT security best practices

  including antivirus, endpoint protection, and security policy enforcement.
• Support

  employee onboarding/offboarding

  by provisioning accounts, setting up laptops, and delivering IT orientation.
• Collaborate with cross-functional teams to resolve issues efficiently and improve IT processes.
• Maintain accurate documentation for systems, configurations, procedures, and support activities.
• Deliver excellent

  customer service and communication

  , ensuring minimal disruption to users during problem resolution.

Required Skills & Qualifications:

• 3 -7 years of experience in

  IT support, system administration

  , or

  network engineering

  roles.
• Strong knowledge of

  Windows

  and

  macOS

  operating systems.
• Hands-on experience with

  Zscaler

  ,

  firewalls

  ,

  network switches

  , and

  basic network protocols

  .
• Familiarity with

  networking fundamentals

  (TCP/IP, DNS, DHCP, VPN).
• Experience supporting users in an

  Active Directory

  environment.
• Practical knowledge of

  IT security protocols

  , tools, and best practices.
• Strong troubleshooting skills for

  hardware

  ,

  software

  , and

  network

  issues.
• Excellent

  problem-solving

  ,

  communication

  , and

  customer service

  skills.
• Ability to manage multiple tasks and work independently or within a team.

Jatin.pamnani@cloudangles.com