System Admin Engineer - Patching

Provide advanced technical support and administration of the core infrastructure systems – Vulnerability Assessment, Patch Management for Server and Clients, SCCM and Intune, Windows Server, Windows 11, Autopatch, Defender, Active Directory, DNS, DHCP, and basic knowledge of VMWare/Windows virtualization technologies.
Provide input and help to implement/enforce security policies. Ensures virus management and security systems are updated and operating properly.  Resolve issues in a timely manner and enters resolution into the Service Centre tracking system as needed.  Work closely with the IT Engineering Manager, System Engineers and Regional Service Delivery Manager to ensure exceptional customer service for all support needs.

Experience & Qualifications:

The personal attributes we are looking for:

• Must be customer service oriented and have good verbal communication skills.
• Must be able to read, write, speak and understand English.
• Must have strong communication skills, be able to work independently and be team oriented.

What you will do:

• Provide advanced technical support and administration of the core infrastructure systems - Vulnerability Assessment, Patch Management for Server and Clients, SCCM, Windows Server, Windows 11, Intune, Defender, Qualys, Active Directory, DNS, DHCP, and basic knowledge of VMWare/Windows virtualization technologies.
• Resolve issues in a timely manner and enters resolution into the Service Centre tracking system as needed.

What we would like you to know:

• Vulnerability Assessment, Patch Management for Server and Clients, Windows Server 2019, 2022, Windows 11, MACOS, Scripting knowledge, Active Directory, DNS, DHCP, and basic knowledge of VMWare/Windows virtualization technologies.
• ITIL process & standards.
• Knowledge of deployment tools like WSUS, SCCM, Microsoft Intune.
• Group Policies.
• Knowledge of Microsoft server operating systems required.
• Should be comfortable working in Shifts.

What we would like you to have done:

• MCP certified, ITIL certification will be an added advantage.

The competencies we are we looking for:

• Execution
• Building Relationships
• Innovation
• Customer Focus