Suse Linux / Windows/ IBM power

Suse Linux / Windows/ IBM power

Roles & Responsibilities:

Job Responsibilities:

As a member of the ECS Delivery Productization the associate will be responsible for maintaining the SPC procedures which are consumed by the MSP team in ECS environment.

The Infra support Analyst needs the skill set required to support a range of OS flavours including both Linux and Windows. The associate would be responsible to validate the procedures according to the ECS standard and sometimes non-standard procedures as requested by MSP team.

Associate will be majorly responsible -

• Perform procedure validations as well as E2E service validations in VLAB environment.
• Reporting the issues encountered while running the procedures in VLAB environment with the concerned procedure owner to ensure the issue doesnt recur in PROD environment
• Sharing the feedback of the documentation if unclear or needs to be modified
• First level of issue analysis encountered in the procedure by troubleshooting the underlying procedure along with the PO by understanding the basic ECS architecture, newly released features of the tools involved etc
• Proactive follow-up on the tickets created for the issues encountered
• End to end responsibility ensuring the proper closure of the issue occurred in the procedure / service before releasing to production
• Knowledge sharing within the team and with larger audience of the technical and process aspects
• Perform the roll-outs together with the roll out champion.

Work Experience:

• Strong Operating system knowledge to support Linux, Windows environments.
• Experience with Suse Linux / Windows/ IBM power is required
• Knowledge of hypervisors/Vmware and hyper-scalers is desirable
• Could work on MS Excel and analyze report from CRT and SAC.
• Previous experience working with JIRA highly desired
• Associate must have a very strong desire to keep up-to-date with technical developments in Server management area within ECS Delivery and SAP
• Commitment to detailed planning, documentation and quality assurance processes, especially change control, which will support the timely implementation of enhancements to the server environment whilst maintaining the highest levels of operational service
• High levels of self-motivation and focus to work with the minimum of supervision and deliver against agreed targets
• Strong customer service awareness to keep the customers requirements constantly in mind and ensure that activities align closely with these requirements

Expectations and Tasks:

• Collect the requirement from SEO / SME / Service owner and work with the PO so as to implement it.
• Create Jira and record the requirement / feedback collected under the Operations feedback.
• Daily monitoring of process executions and analyze the task failures to identify the root cause and work towards the closure.
• Conduct internal training sessions with MSP and EU teams on the new features/special handling of procedures.
• Capable to independently troubleshoot, reproduce, determine the root cause for repetitive issues.
• Associate should be capable of delivering the targets in Scope of work however is not limited to it solely
• Know the point of contact in each team for issue resolution
• Develop a deep understanding of the Enterprise Cloud solution architecture and productization model along with the tools within 6-8 months of onboarding
• Good understanding of the service lifecycle and deep idea on the automation cycles.