Support Systems Administrator

Version 1

2 - 5 years

2 - 5 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

customer service intune linux windows operating system itil it support dns networking system support system administration technical support service desk active directory microsoft windows desktop support windows server dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

What We Offer:

A collaborative and supportive team environment.
Opportunities for professional development and certification.
Flexible working arrangements and a focus on work-life balance.

Key Responsibilities:

Monitor and manage IT support queues, ensuring timely triage and resolution of incidents and requests.
Respond to and resolve incoming support calls and tickets, providing first-line technical assistance.
Process and fulfil endpoint hardware requests in line with company standards and procedures.
Ensure adherence to SLM procedures and escalate issues as needed to meet service targets.
Maintain accurate records of support activities using the ITSM tool.
Collaborate with other IT teams to ensure seamless support and knowledge sharing.

Qualifications

Essential Skills & Experience:

Minimum2-4YIT Support experience.
Proven experience in a help desk or IT support role.
Knowledge of Windows operating systems, Microsoft Intune, and Office 365 is desirable.
Familiarity with endpoint hardware provisioning and lifecycle management.
Excellent communication and customer service skills.
Ability to prioritize and manage multiple tasks effectively.

Desirable Qualifications:

ITIL Foundation certification or equivalent experience with ITIL-based service management.
Experience with service desk tools and ticketing systems

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