Support Specialist

This is an exceptional opportunity for you to join a privately held, fast-paced Software as a Service (SaaS) national company based in Silicon Valley. Naehas is revolutionizing the world of data-driven customer experience by delivering personalized products, pricing, offers, disclosures, and customer communications efficiently to market while reducing risk. Collaborating with some of the largest financial services customers globally, including four of the top 10 banks, Naehas is on a growth trajectory. At Naehas, our people and culture are our top priorities. We highly value the contributions of our employees and are dedicated to ensuring that their voices are heard and accomplishments are recognized. As a Support Specialist at Naehas, you will play a key role in providing basic technical support and assistance to customers through e-mail and web conference channels. Your responsibilities will include offering preventive maintenance and configuration recommendations to enhance product usability, performance, and customer satisfaction. An ideal candidate like you can effectively collaborate with stakeholders to analyze a customer's service needs and coordinate with other service or technical departments to provide suitable solutions. You will be required to develop a deep understanding of the Naehas Platform and its services to address complex inquiries with attention to detail until a resolution is achieved. THE OPPORTUNITY This role presents an incredible opportunity for you to work closely with Naehas" largest and most strategic customers, who are reputable and well-known brands in the industry. You will be part of a team that advocates for our customers by understanding their business challenges and working collaboratively to deliver a top-notch customer experience. This position involves interaction with a diverse customer base, demanding exceptional organization and prioritization skills, with a consistent focus on revenue-generating activities. THE SKILL SET - SaaS Product Expertise: Understanding of cloud-based software, APIs, and integrations commonly used in financial services - Customer-Centric Mindset: Strong problem-solving skills focusing on client success and retention - Communication Skills: Ability to simplify complex technical concepts for clients and internal teams - Empathetic & Patient: Understanding the critical nature of financial services - Adaptable & Fast Learner: Comfortable in a fast-paced SaaS environment - Detail-Oriented & Compliance-Aware: Recognition of the significance of security and regulations in fintech - Critical Thinker: Proficient in troubleshooting and resolving complex problems Requirements: EXPERIENCE REQUIRED - 1-3 years in SaaS customer support, preferably in a B2B environment - Experience supporting financial institutions, fintech, or banking software - Demonstrated ability to manage support tasks and collaborate cross-functionally with product and engineering teams - Helpful: Experience with various programming languages (HTML, CSS, MYSQL, Java, Python) Benefits: We believe that understanding our organization and culture is best achieved through our values: - Reality: Acknowledge it early and be comfortable sharing it with the team - Ownership: Be self-aware and personally accountable - Courage: Put in your best effort even under challenging circumstances - Trust: Respect team members and prove each other right - Curiosity: Intense desire to explore and understand new solutions - Flexibility: Innovation and flexibility are more crucial than efficiency - Integrity: Our reputation is more important than making money If these values resonate with you, we eagerly anticipate meeting you. Naehas Offerings: - Competitive compensation - A comprehensive benefits package, including health, vision, dental, and retirement - A casual workplace that values and respects each employee's ideas - The agility of a growing and profitable start-up environment - Flexible work arrangements,