Support Lead

Digital Convergence Technologies

5 - 10 years

10 - 20 Lacs

pune

Posted:None| Platform:

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Skills Required

production support triage prometheus grafana incident management connected tv splunk netowrk monitoring systems ios android

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Core Responsibilities

End-to-end ownership of production platform availability across web, iOS/Android, connected TVs and partner platforms.
Understanding and experience of various network monitoring systems.
Experience of incident management : Lead incident lifecycle: detection Triage (L1) Containment Escalation Remediation RCA Prevention.
Approachable and pro-active with excellent interpersonal skills, experience building inter team relationships.
Collaborate with other IT teams to resolve cross-functional issues.
Ensure accurate and timely documentation of network issues, solutions, and escalations.
Build & maintain playbooks for tickets & escalations.
Own escalation across CDN, DRM, Player SDK, Payment gateways and other third-party providers.
Reporting & stakeholder management: Provide regular status updates to management and stakeholders daily / weekly incident dashboard
Hire, mentor, and scale the NOC team

Required

Preferred candidate profile

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