Support Executive

Ethics Infotech

0 years

0 Lacs

Vadodara Gujarat India

Posted:1 week ago| Platform:

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Skills Required

support chat software reporting installation configuration training technology engineering service database sql communication

Work Mode

Remote

Job Type

Full Time

Job Description

Role & Responsibilities

Responding to customer queries and issues via phone, email, chat, or remote software
Diagnosing and resolving software problems using various tools and techniques
Escalating complex or unresolved issues to the appropriate team or department
Documenting and reporting software bugs, errors, feedback, and suggestions
Providing software installation, configuration, training, and guidance to customers
Collaborating with other software support executives, developers, engineers, and managers to ensure customer satisfaction and product quality
Keeping up to date with the latest software features, updates, and best practices
Developing and maintaining technical knowledge base, manuals, guides, and FAQs

Requirements

A bachelor's degree or equivalent in computer science, information technology, engineering, or a related field
Experience in providing software support or customer service in a similar industry or domain
Proficiency in Database (SQL), Microsoft Office, etc.
Excellent communication, interpersonal, and problem-solving skills
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Attention to detail and quality orientation

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