Support Engineer

Rrelocate

6 - 11 years

0 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

wan dns lan troubleshooting security ticketing networking cloud support technical support router routing switching

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Support Engineer

Location:

About the Role

Support Engineer

Key Responsibilities

Troubleshoot and resolve technical issues across all layers of the network stack.
Provide remote support for complex customer network environments.
Identify, document, and escalate product bugs with clear reproduction steps.
Create and submit feature requests based on real-world customer feedback.
Maintain and improve internal documentation to streamline support processes.
Collaborate with engineering teams to shape future hardware and software products.

Success Metrics

Deliver high-quality technical service that earns customer trust through responsiveness and accuracy.
Consistently resolve complex support tickets while adapting to shifting priorities.
Contribute to team efficiency by improving processes and sharing technical expertise.
Provide actionable feedback to engineering that influences product direction.

Who You Are

A versatile networking expert fluent in
Wireless, Security, WAN/LAN, Routing, DNS
, and more.
Passionate about delivering seamless network experiences for customers.
Analytical and resourceful, thriving in ambiguous and fast-paced environments.
Calm under pressure and committed to continuous learning.
A clear communicator who works well with both technical teams and customers.

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