Support Engineer

Overview

Responsibilities

• Manage and troubleshoot Linux servers in production environments.
• Develop and maintain automation scripts using Bash or Python.
• Collaborate with cross-functional teams to deploy, configure, and support applications.
• Monitor system performance and proactively resolve issues to ensure high availability.
• Plan and execute system upgrades, patches, and migrations.
• Maintain Git repositories and enforce version control best practices.
• Participate in on-call rotations to address critical system issues.
• Document system configurations, operational procedures, and troubleshooting guides
  

Qualifications

• 3+ years of experience writing and reading relational database queries using T-SQL or ANSI-SQL.
• 3+ years of experience modifying and supporting code or scripting development.
• 4+ years of experience in Bash/Python scripting.
• 3+ years of experience in analytical and troubleshooting roles.
• Proficiency with Linux platforms such as RedHat, CentOS, SUSE/SLES, or Ubuntu.
• Familiarity with CI/CD pipelines and Git integration.
• Excellent verbal and written communication skills.
• Strong customer interaction and problem-solving abilities.
• Master’s degree (or foreign equivalent) in Computer Science, Information Systems, or a related field.
• Experience in product support within the healthcare industry.
• Relevant certifications such as:
• Oracle Certified Professional
• Red Hat Certified Engineer (RHCE)
• Familiarity with cloud platforms like AWS or Azure.