Staff Technical Support Engineer

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Are you passionate about solving tough technical problems, working with cutting-edge technology, and making a real impact with global customers? At Kong, we’re on a mission to power the world’s APIs—and we’re looking for curious minds to join us on this journey.

As a Staff Technical Support Engineer on our Technical Support Engineering (TSE) team, you’ll work closely with some of the most innovative companies in the world to help them solve complex issues in production and pre-production environments. This isn’t your typical support role—you’ll be deep in the trenches of cloud-native architectures, collaborating with product and engineering teams, and shaping the future of how our technology evolves.

This is a hybrid role based in Bangalore with 3 days in the office and 2 days remote. The role operates in a 24/7 shift model, offering diverse experience across global customers.

What you'll be doing:

• Work with top developers worldwide to implement Kong products and technologies, including our API Gateway and ServiceMesh solutions.

• Lead the investigation of complex technical puzzles and collaborate to resolve customer issues via live troubleshooting calls and emails in an enterprise environment.

• Create knowledge articles to complement our documentation and help customers better understand product use cases.

• Work closely with engineering and product teams by providing real-time feedback about product performance and customer needs.

• Collaborate with other customer-facing teams on customer issues, including Education, Technical Account Managers, CSMs, and Professional Services.

• Participate in driving innovation within the support team, the company, and with our customers by finding better ways to do our work, improving tools, and raising the bar on the service we deliver to our global customers.

• Provide technical mentorship to other team members and contribute to ad-hoc projects.

What you bring:

• 6+ years of experience in a customer-facing technical role

• You are a voracious learner who loves to dig into technical mysteries and has the creativity to solve complex technical problems.

• You can build strong relationships with like-minded teammates, smart customers, and global partners.

• You share a growth mindset, and you learn and adapt quickly.

• Sound knowledge of REST/RESTful APIs and HTTP web architecture.

• Coding skills (at a minimum, the ability to read and troubleshoot code)

• Cloud technologies, containers, and cluster deployment and management tools like Docker, Docker Swarm, Kubernetes, and others

Bonus Points:

• Familiarity with DNS, Linux/Unix type systems and/or databases

• GoLang and/or Lua experience

• Experience with scripting languages such as Perl, Ruby, Shell

#LI-PC1

About Kong:

Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.