Sr.Technical Specialist ( Windows Admin L3 )

Skills:

JOB TITLE:

JOB PURPOSE:

QUALIFICATION:

CERTIFICATIONS:

EXPERIENCE:

Responsibilities (includes All Tasks)

Key Responsibilities

• Windows Server Administration:
• Manage and support Windows server environments at an advanced level.
• Provide Level 3 troubleshooting and resolution for complex system issues.
• Virtualization and Windows cluster administration
• Windows Server Upgrade and Migration management
• Patching and Updates:
• Plan, implement, and manage patching activities using tools like ManageEngine or SCCM.
• Ensure compliance with security standards and operational policies.
• Security:
• Windows Hardening and Security
• Vulnerability mitigation management
• Antivirus administration (Ex: Sentinel, TrendMicro)
• Active Directory (AD):
• Administer, optimize, and troubleshoot Active Directory (AD) and Group Policy Objects (GPO).
• Maintain security and best practices for AD management.
• Backup and Disaster Recovery:
• Manage backup and disaster recovery processes using Veeam solutions.
• Safeguard data integrity and availability through robust disaster recovery procedures.
• System Monitoring and Optimization:
• Proactively monitor system performance, identify issues, and implement enhancements.
• Handle critical incidents swiftly to minimize downtime.
• Documentation and Reporting:
• Maintain comprehensive documentation for system configurations, processes, and updates.
• Generate detailed reports on system performance, backup activities, and patch management status.
• Collaboration and Teamwork:
• Collaborate with cross-functional teams to ensure smooth IT services integration.
• Provide mentorship and guidance to junior team members.
  

Technical Skills / Competencies

MANDATORY

• Advanced knowledge of Windows servers and related technologies.
• Proficiency in Virtualization, Licensing, Terminal Services, Windows Hardening/ Security and System Performance Optimization.
• Expertise in patch management tools (e.g., ManageEngine, SCCM, Intune).
• Strong skills in Antivirus administration, Active Directory management and backup solutions (e.g., Veeam, veritas).
• Excellent troubleshooting and problem-solving abilities.
• Capability to thrive in a fast-paced, collaborative work environment.
  

OPTIONAL

• Solid experience with Microsoft hybrid environments and Intune.
• Hands-on knowledge on Linux administration.
• Relevant certifications such as MCSE, Veeam VMCE, or Linux certifications.
• IIS, AD connect
  

Soft Skills

MANDATORY

• Excellent written, verbal and interpersonal skills
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel