Sr. Technical Support Engineer

Ruckus Networks

3 - 8 years

15 - 16 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

automation linux networking dns ccna troubleshooting technical support dhcp crm python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist in maintaining and troubleshooting cloud-based infrastructure (AWS/GCP/Azure) supporting the product
Handle alerts, incidents, and on-call duties; provide technical support via multiple channels.
Work with cross-functional teams across locations; support internal and external users through Phone, Email, CRM and various other tools.
Create and maintain technical documentation for procedures and findings.
Follow organizational policies; contribute to root cause analysis and process enhancements.
Support internal users and engineering teams by analyzing system behavior, logs, and performance metrics.
Participate in root cause analysis and post-mortem reviews for critical incidents
Document technical findings, standard procedures, and platform behavior for internal knowledge sharing

Required Qualifications for Consideration:

Bachelor s degree in Computer Science, Electronics, Networking, or related discipline
3+ years of relevant experience in technical or network/system support roles
Relevant certifications (CCNA, CompTIA Network+, SCTE, AWS Certified Cloud Practitioner) are a plusSkilled in interpreting technical documents, schematics, and system diagrams
Strong problem-solving, communication, and documentation skills
Proficient in networking concepts like TCP/IP, DNS, DHCP, VLANs, NAT, routing/switching
Experienced with virtualization platforms such as VMware vSphere/ESXi, KVM, and Hyper-V
Knowledgeable in Linux systems including Rocky, RedHat, and Ubuntu; capable of configuring routers and switches
Familiar with DOCSIS, CMTS platforms, RF signals, and broadband infrastructure
Experienced with network monitoring tools like PRTG, Zabbix, SolarWinds, Elastic, Grafana, and Prometheus
Understanding of headend systems used in cable or IPTV environments
Basic working knowledge of Docker and Kubernetes for containerization and orchestration
Scripting skills in Python, Shell, or Bash for automation and data collection tasks

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