Sr. Systems Administration Engineer

Summary:

In this role, you will be working with our best-in-class IT Operations team, which drives operational excellence and continued automation in supporting business applications. This role will partner with key functional stakeholders, product team members, engineering, and other arms of our business to deliver deep technical domain expertise driven solutions within the Transport Logistics application portfolio.

Duties and Responsibilities:

• Collaborate with third-party service and support vendors to ensure maximum uptime and prompt problem remediation
• Monitor network, compute, and SaaS application availability and performance, owning incident response from an IT operations perspective
• Assist SaaS application engineering teams with production and non-production networking/compute requests and troubleshooting as application features evolve
• Define and maintain repeatable reference documentation for infrastructure and operational process SOP's
• Design and exercise SaaS application disaster recovery regularly throughout the year
• Craft automation for repeatable processes to help department scale efficiently

Minimum Qualifications:

• Bachelor's degree in Information Systems, Information Technology (IT), Computer Science or Engineering
• Minimum of 5 years of broad network and compute operational support experience with diverse environments
• Certification and/or familiarity with VMWare enterprise solutions, including HA and resource quota configurations
• Certification and/or familiarity with different compute/storage technologies: HP, Dell, Pure Storage
• Certification and or familiarity with a broad range of operating systems: Linux (Ubuntu, RHEL, OEL, etc), Windows (2003 2022, XP Win11)
• Certification and/or familiarity with a broad range of authentication/authorization technologies: SAML, OKTA, Active Directory, LDAP, etc
• Certification and/or familiarity with a broad range of networking equipment design and configurations: Cisco, Aryaka, ASA, Fortinet, F5, etc
• Familiarity with broad range of infrastructure monitoring tools: Wire Shark, Solar Winds, Splunk, DataDog, LGTM, etc
• Familiarity with design and troubleshooting of common client/server technologies: IIS, Apache, PostgresDB, etc
• Familiarity with AWS/on-prem hybrid environment design concepts and troubleshooting
• Familiarity with automation languages/frameworks: Ansible, Powershell, Chef, etc

Knowledge, Skills and Abilities:

• Capable of establishing strong relationships and trust with business management teams and users alike
• Willing to embrace change and manage or influence required activities to reach desired outcomes
• Proven ability to deliver while under tight timelines
• Demonstrated ability to proactively analyze and solve complex problems
• Excellent communication skills including both verbal and written

Eligibility Requirements:

• Ability and willingness to travel up to 10% as required
• Be part of a 3 team-member rotation for afterhours on-call

Physical Demands:

• Employee is regularly required to talk and hear.
• Employee is regularly required to look at computer screen.

Work Environment:

• The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.