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Sr Staff Software Engineer

Sr Staff Software Engineer

Zendesk

10 - 15 years

40 - 45 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

service management automation data modeling mysql javascript workflow system design customer experience customer service monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Zendesk is building the next generation of Employee Service products and we re making it easier than ever for customers to get started. The Product-Led Growth (PLG) team owns the end-to-end self-service onboarding experience, trials, and in-product configuration flows that accelerate time-to-value for our customers.

We re looking for a Senior Staff Software Engineer (Fullstack or backend) to help define and build the technical foundation for these experiences. From guided onboarding to AI-driven setup, and from embedded integration flows to a full-featured template marketplace, you ll architect scalable backend services and contribute to the frameworks that power our product-led motion. If you love designing elegant service experiences that are easy to adopt and powerful to scale, this is the role for you.

What You ll Do

Lead Engineering Excellence & Innovation

Independently lead the system design, development, testing, and deployment of high-quality, efficient software solutions.
Work across multiple teams and disciplines to architect reliable, secure, performant, extensible, and scalable solutions for enterprise customers.
Make high-impact technical decisions and effectively communicate rationale to engineering teams and stakeholders.
Ensure code quality, maintainability, and scalability, adhering to best practices and industry standards.
Contribute to the evolution of Zendesk s architecture, helping to modernize our custom data platform while improving extensibility and performance.
Develop and integrate event-driven architectures, ensuring real-time service execution tracking, automation processing, and rule-based workflow execution.

Collaborate & Deliver High-Impact Solutions

Work closely with Product Managers, Designers, and Engineering Leaders to define and execute on technical strategy.
Proactively identify and mitigate potential issues in development, testing, or delivery stages.
Participate in application improvement discussions, project initiatives, and feature design to drive continuous enhancements.
Build reusable components and code that improve development efficiency and consistency.
Participate in code reviews, providing constructive feedback to maintain high engineering standards.
Own end-to-end delivery, ensuring features are shipped with high quality, reliability, and performance.

Mentor, Guide, and Strengthen the Team

Mentor, pair with, and train team members to foster continuous learning and growth.
Promote a learning culture within the team, ensuring equal opportunities for skill development.
Conduct research and introduce best practices to enhance team efficiency and innovation.
Participate in on-call rotations after an initial training period, ensuring system reliability and uptime.
Lead common agile development ceremonies, contributing to process improvements.
Show strategic forward-thinking and provide technical leadership to drive long-term success.

What We re Looking For

Required Qualifications

10+ years of experience in backend or full-stack software engineering, with expertise in enterprise-scale service request workflows, structured service automation, or approval-driven orchestration engines.
8+ years of experience working with Ruby on Rails and relational databases such as MySQL/Aurora designing high-performance, API-driven service management architectures.
Strong backend expertise in Ruby on Rails, with experience designing high-scale API-driven service management architectures.
Strong expertise in JavaScript and TypeScript, as well as frameworks like React and Redux.
Experience with testing libraries such as Cypress, Jest, and React Testing Library.
Deep experience working with GraphQL and REST APIs, designing and implementing scalable data layers.
Deep knowledge of data modeling for hierarchical service catalogs, structured service request processing, and catalog-driven workflow automation.
Experience designing workflow orchestration engines, integrating service automation, approval rules, and fulfillment triggers.
Proven ability to architect, design, and deliver large-scale, enterprise-grade software solutions.
Strong experience with version control tools, CI/CD pipelines, and modern development workflows.
Experience leading and mentoring teams of engineers while collaborating closely with Design, Product, and Engineering counterparts.
Expertise in multi-tenant SaaS architecture, ensuring backend scalability, data integrity, and structured service workflow extensibility.
Ability to operate autonomously and drive projects forward with minimal oversight.
Excellent problem-solving, critical thinking, and collaboration skills.
Strong verbal, written, and interpersonal communication skills in English.

Preferred Qualifications

Experience with ITSM systems or Employee Services systems.
Experience designing GraphQL and REST APIs from the ground up.
Contributions to enterprise change control or automation tooling.
Previous experience with Zendesk s platform and ecosystem.

Tech Stack You ll Work With

Backend: Ruby, Ruby on Rails, MySQL
Frontend: JavaScript, TypeScript, React, Redux, GraphQL
DevOps & Monitoring: DataDog, CI/CD tools
Cloud & Infrastructure: AWS, Kubernetes (nice-to-have)

Why You Should Apply

Make a real impact. Your work will power thousands of businesses and millions of customer interactions worldwide.
Work with a top-tier engineering team. We solve complex problems at a global scale.
Lead a critical initiative. Drive the modernization of Zendesk s Employee Service platform.
Grow your career. We invest in leadership development, mentorship, and learning opportunities.
Enjoy flexibility. Hybrid-friendly culture with strong work-life balance.

Ready to Lead and Innovate

We d love to hear from you. Apply now and help us shape the future of customer experience.

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Sr Staff Software Engineer