Sr. Quality Analyst

JOB PROFILE

Develop quality-process links with customers and service delivery team in line with the WAISL’s Integrated Management System (including but not limited to: ISO 9001, ISO 27001, ISO 20000, ISO 22301 Standards, CMMI-Dev/ Svc Model). Implement Quality Assurance Plans, conduct quality training & CSAT, and implement ITIL processes, as well as conduct continued compliance reviews/audits. Responsible for maintaining relationships with customers and suppliers to maximize Quality of Service Delivery, profit potential, and ensure efficiency. Work proactively with all Service Delivery Teams, Cyber Security Teams, Operations Teams, Applications & System engineering Teams, Managers, Supervisors, and Employees, to maintain a program of continual improvement within their areas of responsibility.

EDUCATIONAL QUALIFICATIONS

§ Bachelor's in TQM / B. Stat / B. Tech from a Premier Institute.

§ Awareness in Project Management, Service Management, Six Sigma Green Belt & CMMI.

§ Quality Certifications (ISO 9001/ISO 27001/ISO 22301 or any relevant other industry standards)

DESIRABLE KNOWLEDGE AND SKILLS

§ 5+ Years of experience as a Quality & Process Excellence practitioner with at least 5 years in IT Quality Operations involving Customer Support, Service Request Management, and Project Management.

§ Experience in CMMI-Dev C Svc L 3/5 assessment life cycle

§ Sound Knowledge of Quality Management Processes, Software Development Lifecycle (SDLC), Agile, waterfall, and ITIL best practices.

§ Strong insights about Quality Measurement Framework & Metrics

§ Experience in an IT Organization is preferred.

§ Strong functional knowledge of Six Sigma, Statistical tools like Minitab, Quality & Process re-engineering.

§ Ability to manage a variety of cross-functional team members.

§ Good written, verbal, and presentation skills.

Good at preparing documents & process workflows & roadmaps.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹900,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

• Quality Management: 5 years (Preferred)
• CMMI: 4 years (Preferred)
• ISO 20000: 4 years (Preferred)
• ITIL: 5 years (Preferred)

Location:

• New Delhi, Delhi (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Speak with the employer
+91 9989314262