2 - 6 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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On-site

Job Type

Full Time

Job Description

You should have a minimum of 4-5 years of experience with good communication skills, both verbal and written. Proficiency in Excel and MIS is required. The salary range for this position is 25-28K. The ideal candidate should be a graduate or hold a Diploma. Your responsibilities will include coordinating and managing engineers to ensure efficient resolution of support requests. You should have 2-3 years of experience in MS Office, email writing, strong organizational and coordination abilities, basic hardware knowledge, complaint resolution, KPI tracking, and good communication and writing skills. A Graduate or Diploma qualification is preferred. In terms of personal attributes, you should be able to effectively handle feedback and criticism, maintain productivity through suitable methods, work comfortably in team environments as well as independently, and handle difficult customers with professionalism. You should also have a good understanding of productivity, SLA, TAT, and the reasons for using Vlookup/Hlookup in Excel.,

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