Sr. Instructional Designer - (Pega customer Decision hub)

Company Description:

At Techsurge Learning, we enhance business performance by merging advanced learning methodologies with innovative technology solutions. Our comprehensive services include tailored learning solutions, custom e-learning development, and ready-made courses to meet diverse learning needs. We focus on detailed needs analysis, strategic instructional design, and engaging content development to deliver customized and impactful learning experiences. Our approach is rooted in cognitive and constructivist theories to foster deep understanding and engagement.

Role Description:

This is a full-time contractual hybrid (Must visit office twice in a week) role for a Sr. Instructional Designer specializing in Pega Customer Decision Hub. The Sr. Instructional Designer will conduct needs analysis, design and develop instructional materials, create engaging e-learning content, manage learning programs, and develop curriculum. The role focuses on creating learning solutions aligned with business objectives and optimizing the learner experience.

Qualifications:

• Expertise in Needs Analysis and Instructional Design
• Experience in Training & Development and Learning Management
• Proficiency in Curriculum Development
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience with Pega Customer Decision Hub is a plus
• Bachelor's or Master's degree in Instructional Design, Education, or a related field

Roles & Responsibilities:

· Utilize advanced instructional models and adult learning methods to design learning experiences that promote practice, retention, and application of new skills and knowledge

· Design curricula for face-to-face and virtual learning sessions using creative, innovative, and evidence-based approaches

· Lead needs analysis and requirements gathering sessions with stakeholders

· Develop concept notes, detailed design documents, and storyboards for e-learning modules and simulations for SAP/ S4HANA platform

· Writes concise, creative, and effective instruction

· Review design documents, storyboards, builds developed by peers / junior IDs

· Develop and guide the creation of blended-learning courses and speak knowledgeably with clients about the value of blended learning

· Act as a content curator, creating solutions that are engaging, creative, and interactive and offer high-quality visual design

· Manage the end-to-end design, development, and implementation of continuous learning solutions for multiple complex learning projects

· Identify measures of success through project management of costs, work efforts, timelines, forecasting, and deliverables

· Create interactive, engaging, scalable sessions that incorporate facilitator guides, PowerPoint presentations, and job aids, using rapid prototyping, SAM, ADDIE, and agile development approaches

· Maintains collaborative relationships and communication with internal stakeholders with strong problem-solving skills

· Utilize instructional design frameworks and maintain consistency across training projects

· Develop, mentor, and coach junior members.

· Demonstrate advanced proficiency in written and verbal communication skills

Technical Skills:

Must have experience in Pega Customer Decision Hub

Must have an understanding of the SAP / S4HANA systems

Must have an experience in working on the SAP Enable Now system

Must have good awareness about the SAP Business Processes (L1-L4 processes), should be able to coordinate with the client to discover these processes and provide necessary insights

Must have the capability to track the completion of these processes and take them to closure

Proficiency with Multimedia/web development (Images, Audio, Video, animation) using Adobe eLearning or Creative Suite

Must possess strong storyboarding, reviewing, and ID skills

Thorough understanding of Instructional Design and Learning design principles

Knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content, audience location, and point within the learning process

Be able to design innovative solutions for the traditional classroom, online classroom, self-paced online modules, or a blend of approaches

Be able to apply all aspects of instructional design principles to generate new-age Digital content

Experience creating and evaluating materials in all delivery formats is a must

General:

Strong interpersonal, collaborative, and communication skills

Strong project management skills

Strong Team management skills

Creative thinking and problem-solving skills

Ability to effectively multi-task in a deadline-driven environment and deliver as per needs

High levels of integrity, autonomy, and self-motivation

Excellent analytical, organizational, and time-management skills