Sr. Customer Service Executive - Provisioning & Configuration

5 - 7 years

3 - 7 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Experience in coordinating with Customer, Suppliers and other stakeholders
MIS reports handling experience
Sound knowledge and Experience in fixed line Broad & Porting
Knowledge on end-to-end order management and delivery management
Candidate should have experience in handling international customer
Proactive skills required to manage various situations
Understanding of scheduling and manage site visits
KPI management such as SLA
Experience in preparing Local work instructions and suggesting improvement ideas
Periodic update to customers is key activity/responsibility
Strong Verbal and written communication skills
A good team player & good Customer experience /satisfaction
Knowledge of Salesforce, MS-Applications, BMC Remedy.

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Tata Communications

Telecommunications

Chennai

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