Sr. Associate Data & Analytics

2 - 7 years

9 - 14 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Conduct proactive analysis of service data to uncover trends and opportunities for improvement.
  • Identify service risks and plan mitigation with Service Owners
  • Develop dashboards and reports using Power BI and other tools to support decision-making and performance tracking.
  • Design and implement automation workflows using Power Automate to streamline repetitive tasks and improve service efficiency.
  • Apply knowledge of agentic agents and AI frameworks to deliver intelligent solutions to continuously enhance service operations.
  • Partner with stakeholders to identify and enable predictive triggers and self-service enhancements.
  • Collaborate with global and regional teams to align service strategies and share best practices.
  • Manipulate complex data sets to unlock opportunities for improvement, reduce friction and enhance productivity.
  • Effectively communicate technical issues/challenges to non-technical people.
Here Is What You Need (Minimum Requirements)
  • Bachelor s Degree
  • 2+ years experience in an IT related field with knowledge of supporting end users with technical issues.
  • Experience in data analytics, preferably within a service or operations context.
  • Proficiency in Power Automate and Power BI.
  • Experience using Copilot
  • Strong communication and stakeholder management skills.
  • Ability to work independently and manage multiple priorities in a fast-paced setting.
  • Awareness of internal and external technology trends.
  • Must be self-motivated, must have an ability to work well in a geographically dispersed, virtual team environment, and must exhibit a positive and professional attitude

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