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PwC Service Delivery Center
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Sr. Associate _Risk Management Business Analyst_IT Services Co

Sr. Associate _Risk Management Business Analyst_IT Services Co

PwC Service Delivery Center

4 - 9 years

11 - 15 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

product management it services change management business analyst business analysis analytical application security risk management information technology operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Management Level

Senior Associate

& Summary

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

& Summary

We are seeking a skilled ServiceNow Business Analyst who possesses a balance of platform technical knowledge and business acumen, with expertise in Goverce, Risk, and Compliance (GRC) and other product modules (SPM, ITSM, etc.). The successful candidate will play a crucial part in helping our customers explore the platform product lines and design solutions that meet their specific business requirements. This role requires strong analytical skills, good knowledge of ServiceNow GRC and other modules (SPM, ITSM, etc.), and the ability to collaborate with crossfunctional teams to deliver impactful solutions.

Responsibilities

Conduct workshops, training sessions, and demos to educate stakeholders on ServiceNow capabilities and drive user adoption.

Collaborate with stakeholders to elicit, document, and analyze business requirements for GRC (e.g., Risk Management, Policy and Compliance, Audit Management), SPM and ITSM processes.

Translate business needs into detailed functional and technical requirements, ensuring alignment with organizational objectives.

Analyze and determine solutions in collaboration with solution architects and product management teams.

Present solutions for ServiceNow modules to stakeholders based on feedback from the solution architect and product management team.

Create design documents, user stories, and requirements tracker for ServiceNow modules.

Prepare clear and concise user stories for ServiceNow modules based on the gathered requirements for the development team.

Utilize strong business acumen and communication skills to effectively gather requirements by asking insightful questions and applying the 5 Whys technique.

Act as a liaison between business units, IT teams, and external vendors to ensure clear communication and alignment on project goals.
- Demonstrates intimate abilities and/or a proven record of success

Demonstrated experience as a Business Analyst in ServiceNow or similar platforms.

Mandatory skill sets

Certification Preferred ITIL 4.0 Foundations
Strong technical knowledge of the ServiceNow platform and its modules.

Excellent understanding of business processes and ability to translate them into technical solutions.

Proven ability to run workshops and meetings to gather requirements.

Strong analytical and problemsolving skills.

Exceptional written and verbal communication skills

Ability to work collaboratively with crossfunctional teams.

Strong business acumen and the ability to understand and address customer needs.

Preferred skill sets

Detailoriented with excellent organizational skills.
Knowledge of the ServiceNow platform

Years of experience required

4+ years

Education qualification

Bachelor s Degree in Information Technology, Computer Science, or related field.

Education

Degrees/Field of Study required Bachelor of Engineering

Degrees/Field of Study preferred

Required Skills

Business Analysis

Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Risk Compliance, SelfAwareness, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

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Sr. Associate _Risk Management Business Analyst_IT Services Co