4416 Solving Queries Jobs

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0.0 - 1.0 years

2 - 3 Lacs

navi mumbai

Hybrid

Roles and Responsibilities * Provide accurate and timely solutions to customers' issues while maintaining a high level of professionalism. * Handle customer inquiries via phone, email, or chat to resolve their queries and concerns. Customer support, Issues with packages, delivery, replacement, order cancellation, issues related to delivery and post delivery. Customer support, Issues with packages, delivery, replacement, order cancellation, issues related to delivery and post delivery for High End Niche products like LV, Gucci and Prada Rotational night shift 5 Days Working with 2 Spilt offs Voice Process for WFH Non-Voice Process Work from office

Posted 16 hours ago

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0.0 - 4.0 years

2 - 3 Lacs

hyderabad

Work from Office

HELLO, JOBSEEKERS! Greetings from Shining Stars. Inviting applications for Customer Care Executive Profile for one of the BPO at Hyderabad Location. Profile - International Customer Service Shifts- Rotational Shifts Working Days- 5 days Cabs Facility Available Salary- Upto 2.5lpa for Freshers Upto 3.6lpa for Experienced Location- Lanco Hills Any 12th pass-out with excellent English communication can apply. Note-Kindly go through the Job Description before applying. Do not apply if you're not well-versed in spoken English. What you'll do- Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and pr...

Posted 16 hours ago

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1.0 - 4.0 years

0 Lacs

ahmedabad

Work from Office

Escalate complaints when needed. Use proper tools to give clear and accurate info. Provide timely solutions and follow up. Keep logs, handle accounts, and file paperwork. Follow communication rules and policies.

Posted 16 hours ago

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0.0 - 5.0 years

1 - 4 Lacs

chennai

Work from Office

Immediate Hiring for Email & Chat Process / Non-Voice Process Hindi, Kannada, Malayalam, ( Freshers / Experienced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Diploma Experience - 0 to 4 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu Kannada PF +ESI +Gratuity General Shift (9.30 Am to 6.00 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for Attending In-outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understand...

Posted 16 hours ago

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1.0 - 3.0 years

1 - 4 Lacs

navi mumbai, mumbai (all areas)

Work from Office

We are hiring for Banking Process - On Bank Payroll Role & responsibilities Engage with customers to recover outstanding dues through phone calls and other communication channels. Negotiate payment plans and settlements while maintaining a professional demeanor. Update customer records and track collection progress. Work closely with the collections team to achieve recovery targets. Preferred candidate profile Proficiency in English and proficiency in any of the local languages i.e. Telegu, Kannada and Gujrati Must be comfortable with rotational shifts & week-offs Strong negotiation and persuasion skills. Ability to handle pressure and meet targets. Excellent communication skills with a focu...

Posted 18 hours ago

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0.0 - 2.0 years

2 - 3 Lacs

gurugram

Work from Office

About the Role: Join us as an Inside Sales Expert and Customer Service to connect with customers, recommend premium products, and close sales and queries What You'll Do: Recommend high-value products tailored to customer needs. Engage in active listening and quick follow-ups. Handle multiple leads effectively. What You'll Bring: Fluency in Hindi & English. A sales-driven attitude with attention to detail. CRM knowledge is a bonus! Requirements: Freshers and Minimum 6+ months in Sales/Customer Service of premium products. 6-day week, work from office role. Contact Person: Mohd Nasir | Sr. HR | Human Resources P: (US) +1 3152 039 876 | (IND) +91 124 685 9200 M: 7906627078 E: nasir.102434@worxp...

Posted 19 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

noida, kolkata, gurugram

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Customer Support Executive Voice / Chat / Email Noida | Gurgaon | Kolkata About the Role We are hiring Customer Support Executives for leading brands. If you have good communication skills and a passion for customer service, this is the right opportunity for you! This role is open for Freshers, Experienced, Graduates, and Undergraduates who are eager to start or grow their career in the BPO / Customer Support industry. Key Responsibilities Handle customer queries via voice calls, chat, and email. Provide accurate information and solutions in a professional manner. Maintain high levels of customer satisfaction and follow quality guidelines. Coordinate with internal teams to resolve concerns q...

Posted 20 hours ago

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1.0 - 3.0 years

1 - 2 Lacs

gurugram

Work from Office

Hiring: Logistics Telecaller Location: Gurugram, Sector 61 Gurugram. Only Male candidate Apply this position Skills: Min. 6 Months Telecalling Exp. Working: 6 Days (1 Weekly Off) Salary: Upto 17,000. CV share WhatsApp 9315987720 Manage customer queries via phone calls Maintain high call quality standards Meet daily/weekly calling targets Update CRM system with interactions Schedule appointments

Posted 20 hours ago

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1.0 - 6.0 years

3 - 4 Lacs

thane, ulhasnagar, dombivli

Work from Office

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Vashi Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 7738521154 Sanika Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Posted 21 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

navi mumbai

Work from Office

Functional /Business Responsibilities : Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provi...

Posted 21 hours ago

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0.0 - 5.0 years

3 - 4 Lacs

hyderabad

Work from Office

for: IKEA - Hyderabad Looking for Customer Support Executives with good communication. skills in English and Hindi. day shifts Salary 3 LPA to 4 LPA Voice Process Work from Office Undergraduates can apply. Required Candidate profile Any graduate or undergraduate can apply Should be able to speak Hindi and English Fluently

Posted 22 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

lucknow

Work from Office

Job Opening: Customer Support Associate Premium Process Location: Lucknow Shift: Rotational Shifts (including weekends) Experience: 0- 3 years in Customer Support (BPO/Voice/Chat) Education: Under Graduate/ Graduate Both can Apply Salary: Upto 3 Lpa(Negotiable) About the Role: Join the Premium Support team and be the voice behind exceptional customer experiences! As a Customer Support Associate in our premium process, you will handle high-priority customers, ensuring swift and effective resolution of their concerns with professionalism and empathy. Key Responsibilities: Handle inbound and outbound customer queries via voice/chat/email for premium users. Deliver top-notch support with a focus...

Posted 22 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

mohali, chandigarh, kharar

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Immediate Joiners!! Handle customers queries through chat and voice Maintain high customer satisfaction Identify and escalate issue when required Call/WhatsApp HR Suman @9568899306 Required Candidate profile Excellent English Communication skills Rotational shifts UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! should be available for Face to Face interview

Posted 23 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

mohali, chandigarh, kharar

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International Voice/ Non-voice roles for Freshers/Experienced both. # Handle queries with accuracy and efficiency # Maintain high customer satisfaction # Identify and escalate issues when required Call/ WhatsApp - HR Priyanka @ 7037375529 Required Candidate profile Excellent English Communication skills Rotational shifts (24*7) - 9 hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Face to Face interview in Mohali Perks and benefits Unlimited incentives Rotational shifts Cabs EPF

Posted 23 hours ago

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0.0 - 1.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

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Handle inbound/outbound customer calls Resolve queries & complaints effectively Provide accurate product/service information Maintain customer interaction records Ensure high levels of customer satisfaction Meet daily service targets & standards Required Candidate profile Follow company policies and procedures HSC with good comms Perks and benefits Unlimited Incentives

Posted 23 hours ago

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0.0 - 3.0 years

2 - 3 Lacs

thane

Work from Office

1. Min 6 month of experience. 2 . Conduct outbound calls to prospects & existing customers to promote products/services. 3. Handling customer inquiries via toll-free, giving prompt answer to customer questions. sahoosusmita9861@gmail.com

Posted 23 hours ago

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1.0 - 6.0 years

3 - 4 Lacs

bengaluru

Work from Office

Hiring for International Voice Process Only 2 Rounds of interview Spot offer ( Note only international voice Experience candidate can apply ) No Domestic Expirence Considered Location Only Bangalore Only immediate joiners preferred salary Upto 4.5 LPA More details Call HR Apoorva 7022226234 Job Description: We are looking for experienced professionals for our International Voice Process. Candidates with strong communication skills, customer handling ability, and willingness to work in rotational shifts are encouraged to apply. This is an immediate hiring requirement, so candidates who can join at the earliest will be preferred. Role & responsibilities Location Ecity Interested Candidates can...

Posted 1 day ago

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1.0 - 3.0 years

1 - 3 Lacs

jaipur

Work from Office

Handle incoming customer queries Support order tracking, replacement Share reports on customer satisfaction Familiarity with CRM tools Provide accurate information about products strong communication skills Hindi & English mandatory

Posted 1 day ago

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1.0 - 5.0 years

3 - 4 Lacs

bengaluru

Work from Office

Greetings from Top Mnc We are currently Hiring for international Non voice Conact HR Apoorva 7022226234 Customer Service Associate Immediate joiner required The role of Customer Support Associate (CSA), will be responsible for : Answering player support queries via Email and Discord Troubleshooting game issues via Email and Discord and calls Answering player queries about features and functionalities of the clients service offerings Answering questions regarding game issues and making recommendations Escalate product related issues to internal teams & close loop Going the extra mile to engage with players by solving their issues and ensuring satisfaction Requirements:- An obligation to deliv...

Posted 1 day ago

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1.0 - 4.0 years

3 - 3 Lacs

gurugram

Work from Office

Hiring Customer Success Associate Gurgaon | WFO | 26K–29K CTC | 5 days working | Rotational shifts + cabs | Graduate/Fresher with excellent English OR 1+ yr intl. exp. | Apply: send CV sudhanshu@orricaedge.com Office cab/shuttle

Posted 1 day ago

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1.0 - 3.0 years

1 - 2 Lacs

navi mumbai

Work from Office

1.Attending to 70-80 customer calls per day. 2.Making outbound calls for customer reviews. 3.Responding to 50-60 emails and 150-200 WhatsApp messages daily. 4.Addressing Shipping claim on everyday basis. 5. Monday to Saturday working (10AM - 7 PM)

Posted 1 day ago

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0.0 - 5.0 years

1 - 3 Lacs

gurugram

Work from Office

1. Telesale executive (backend sales) - Minimum 1 year of exp in banking/insurance/loan/Fintech industry 2. Customer support executive - minimum 6 months experience in fintech industry only.(With rotational shifts) Required Candidate profile A bachelor’s degree in administration or a related field Excellent interpersonal & communication skills Superior product knowledge Maintain a positive attitude focused on customer satisfaction

Posted 1 day ago

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0.0 years

1 - 1 Lacs

chennai

Work from Office

Contacting Customers with overdue accounts to discuss and secure payments. Discussing and agreeing on payment plans terms and settlement options with customers. Job Location - Chennai, Thousand lights Required Candidate profile Qualification- Degree ( Arts Group Only) ( 2021, 2022, 2023, 2024,2025) Mode Of Work - Work From Office Male and Female Preferred Immediate Joiners Preferable. Perks and benefits Incentive upto 10k

Posted 1 day ago

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0.0 - 2.0 years

3 - 4 Lacs

new delhi, gurugram, delhi / ncr

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HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE (CHAT & VOICE) FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 4 LPA + MONTHLY INCENTIVES UP TO 5k. Call HR DIVYANSHI TO Schedule Your Interview @ 9257048582 Call HR MANSI TO Schedule Your Interview @ 9257030238 Drop your Resume # mansi@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accu...

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1.0 - 3.0 years

2 - 3 Lacs

ahmedabad

Work from Office

Job Title: Customer Support Executive Location: Ahmedabad, Gujrat Employment Type: Full-time (On-site) Shift: Rotational (including weekends, with weekday offs) About the Role We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives . In this role, you will be the first point of contact for our customers, handling their queries, resolving issues, and ensuring an excellent service experience. Key Responsibilities Handle inbound and outbound customer queries via phone, email, or chat Provide accurate information and solutions to customer questions in a timely manner Log, track, and manage customer issues using internal systems Escalate co...

Posted 1 day ago

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Exploring Solving Queries Jobs in India

The job market for solving queries roles in India is thriving, with many companies looking for skilled professionals who can effectively address customer inquiries and resolve issues. This article will provide an overview of this job market, including top hiring locations, average salary range, career progression, related skills, and interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

Average Salary Range

The average salary range for solving queries professionals in India varies based on experience level: - Entry-level: INR 2.5-4.5 lakhs per annum - Mid-level: INR 5-8 lakhs per annum - Experienced: INR 8-15 lakhs per annum

Career Path

A typical career path in solving queries may include roles such as: - Customer Support Executive - Customer Support Specialist - Customer Support Manager - Customer Support Director

Related Skills

In addition to solving queries, professionals in this field may benefit from having skills such as: - Excellent communication skills - Problem-solving abilities - Customer service orientation - Knowledge of CRM software - Multitasking capabilities

Interview Questions

  • What strategies do you use to effectively solve customer queries? (basic)
  • How do you handle difficult customers or situations? (medium)
  • Can you provide an example of a challenging query you successfully resolved? (medium)
  • How do you prioritize and manage multiple queries simultaneously? (basic)
  • What metrics do you use to measure your success in resolving queries? (advanced)
  • How do you stay updated on product/service knowledge to better assist customers? (basic)
  • Explain a time when you had to escalate a query to a higher authority. (medium)
  • How do you handle sensitive customer information to ensure privacy and security? (medium)
  • What steps do you take to follow up with customers after resolving their queries? (basic)
  • Can you walk us through your approach to training new team members on query resolution? (advanced)
  • Describe a time when you had to think outside the box to solve a particularly challenging query. (medium)
  • How do you adapt your communication style when dealing with different types of customers? (basic)
  • What role do you think technology plays in enhancing the query resolution process? (medium)
  • How do you handle a situation where you are unsure about the answer to a customer query? (basic)
  • Explain a time when you had to de-escalate a tense customer interaction. (medium)
  • What do you think are the key qualities of a successful solving queries professional? (basic)
  • How do you ensure that you meet or exceed customer satisfaction targets? (medium)
  • Can you discuss a time when you had to collaborate with other departments to resolve a customer query? (medium)
  • How do you keep yourself motivated during high-stress periods of handling multiple queries? (basic)
  • Explain a situation where you had to deal with a technical query beyond your expertise. How did you handle it? (advanced)
  • What tools or software do you find most useful in managing and resolving customer queries? (medium)
  • Describe a time when you had to provide feedback to improve the overall query resolution process. (medium)
  • How do you prioritize between resolving an urgent query and following up on a pending query? (basic)
  • Can you share a successful strategy you implemented to reduce the number of repetitive queries from customers? (advanced)

Conclusion

As you prepare for interviews in the solving queries field, remember to highlight your problem-solving skills, customer service orientation, and ability to handle challenging situations with ease. By mastering these interview questions and showcasing your expertise, you can confidently apply for roles in this dynamic and rewarding field. Good luck in your job search!

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