6417 Solving Queries Jobs

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1.0 - 6.0 years

2 - 4 Lacs

noida

Work from Office

Customer handling, Voice process, Query solve.strong communication and interpersonal skills, CRM Software . Proficiency in customer support tools, MS Excel, knowledge of customer service. Female candidates-9319898243,Hr3@advancelam.com

Posted 17 hours ago

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0.0 - 2.0 years

1 - 2 Lacs

bengaluru

Remote

handle daily follow-ups, customer calls, material inward/outward tracking, and coordination with the dispatch and accounts teams. And timely updates related to service operations. Candidate should have good communication skills and must follow company rules and discipline.

Posted 17 hours ago

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0.0 years

2 Lacs

gandhidham, kutch

Work from Office

1) Looking for a young, smart & dynamic female candidate with a good personality 2) Ability to handle day-to-day customer queries and the documentary aspect. Professional Mailing and Calling Etiquette is essential. Contact- 8130270344

Posted 17 hours ago

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1.0 - 4.0 years

1 - 4 Lacs

bengaluru

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Run projects start to finish Lead easy kick-off meetings Keep timelines & budgets on track Send short client updates Fix issues fast, mostly by chat Help with last-minute Canva fixes Candidates from creative design industry preferred

Posted 17 hours ago

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0.0 - 1.0 years

1 - 2 Lacs

lucknow

Work from Office

CUSTOMER SUPPORT Voice/Chat process Grad/UG can apply Fresher/experienced can apply salary upto 20kCTC 6 Days working Need Immediate Joiners Interested Candiates drop your resume on Hr Harvindar 9125776661 Hr Jyoti 9125739578

Posted 17 hours ago

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0.0 - 5.0 years

3 - 5 Lacs

pune

Work from Office

Greetings from KVC CONSULTANTS LTD. We are Hiring for International Voice Process for Pune yerwada location. Freshers & Experienced both can apply *Kindly note this a work from office role with job location in Pune Profile - Customer Support Executive Job locatio n - Yerwada Qualification * UG/Graduates both can apply * Good Verbal --- communication skills in English *Fresher also eligible Salary Upto (Rs 4.00 LPA) *18 months + International Customer support Experience Salary - Upto 5.00 Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s Saloni : 9628373762 Simran : 9821182647 ## NO PLACEMENT CHARGE...

Posted 18 hours ago

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0.0 - 4.0 years

2 - 4 Lacs

mohali, chandigarh, kharar

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WALKIN DRIVE WORK FROM OFFICE Location - Mohali/Chandigarh Handle inbound & outbound calls / Chat Or email understand customer's need & solve queries Call/WhatsApp HR Mahima @8954771188 Required Candidate profile Excellent English Communication skills comfortable with Rotational shifts UG/Grad/PG Fresher/Experienced both can apply Immediate joiners only should be available for Face to Face interview Perks and benefits Incentives EPF Health Insurance Cab facility

Posted 18 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Process:- JFL (Dominos) / Customer Service Requirement: - Rotational Shifts (11 AM - 11 PM) - Communication: Good to Excellent -Salary: Full Time: 15,000 In hand // 10,000 In hand (Part-time) -Good Communication Skills Required Candidate profile Qualification: HSC Pass Location: Turbhe, Navi Mumbai Apply today, and our HR team will get in touch with you shortly ! HR - 7796427033 (Call/WhatsApp) Perks and benefits Team Parties, Friendly Workplace, Holidays

Posted 18 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

Work from Office

Process - JFL UCR (Voice + Email) Minimum 12th pass Experience: Fresher and Experience Good Communication / Rotational Off Rotational shift Salary: 18,000 In hand Required Candidate profile Qualification: HSC Pass to any graduate Location: Turbhe, Navi Mumbai To schedule your interview Call or send your CV through WhatsApp HR Mayuresh - 9822643973 (Call and What's app) Perks and benefits Team Parties, Friendly Workplace, Holidays

Posted 19 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Customer Support Executive – AKASA Airlines Location: Turbhe, Navi Mumbai Freshers/Exp (6+ months), Versant score 4+ Salary: 18,500–24,000 In-Hand (28,500 CTC) Shifts: Male–Rotational, Female–Day Shift Full-Time | 1 Weekly Off Required Candidate profile Eligibility: Freshers or candidates with 6+ months Exp Location: Turbhe, Navi Mumbai More Detail Call: HR Mayuresh - 9822643973 Perks and benefits Career Growth Opportunity !

Posted 19 hours ago

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1.0 - 3.0 years

2 - 4 Lacs

mohali, chandigarh, kharar

Work from Office

International Voice and chat Process| jobs | Salary @37K Mohali Position: International Process Executive Location: Mohali Work Mode: Work from Office Qualification : 12th or graduation any but English should be excellent Experience- Min 1yr international BPO exp. *****TO APPLY******** Share Resume to 9056288584 ( For Quick Response share CV on WhatsApp ) Job Responsibilities: Inform customers about products & services Both freshers and experienced can apply Good Typing Speed Required Flexible for rotational shifts HR ROUND and manager round Online Salary up to : 25,000 CTC TO 37,000CTC+ PF + Incentives working day 5, CAB AVL both side FOR Gurgaon *****Note: Need Immediate joiner Only***

Posted 20 hours ago

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0.0 - 3.0 years

0 - 2 Lacs

noida

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Customer Care Executive Process- Inbound Voice process Location: E-2, Sector-1, Noida Salary: Upto18,000/month Qualification: UG/Graduates Good comms, Fluent English Shifts: Rotational Contact: Gauri (HR)-8630878597 Share CV at 8395035655 Required Candidate profile Requirements- Fresher with good communication skills Graduate//Undergraduate can apply Should be comfortable in rotational day shift and rotational week off No MTI Issue

Posted 20 hours ago

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0.0 - 5.0 years

2 - 6 Lacs

hyderabad

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International Customer Support (Voice) || Freshers & Experience|| Location: Hyderabad. Qualification: Any Graduates. Experience: 0-5 years(International Voice Process) . Roles & Responsiblities: Provide customer support via phone calls for international customers, in multiple languages. Troubleshoot customer queries and requests. Manage customer expectations and ensure customer satisfaction. Document customer interactions for review and follow-up. Utilize computing and technical expertise to respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Inform customers on the steps to follow to exploit services of the company. Requirements a...

Posted 21 hours ago

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0.0 - 5.0 years

1 - 2 Lacs

hyderabad, chennai, bengaluru

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Hiring Fresher & Experience candidate for top BPO. Good English with Hindi is mandatory. Customer support Executive Location- Hyderabad/ Chennai/ Bangalore Hyderabad- 15 K Inhand Chennai- 20K Inhand Call Vaishnavi 9898014385 for more info . . Required Candidate profile . Candidate should be fluent in English & Hindi Should be comfortable in Work from office. Call Vaishnavi 9898014385 for more info . .

Posted 21 hours ago

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0.0 - 4.0 years

1 - 4 Lacs

thane, navi mumbai, mumbai (all areas)

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Job Opening: Kotak 811 Inbound Officer (On Kotak Bank Payroll) Eligibility: Male/Female with Any BPO experience (No fresher) Graduate (Any stream) Age: 18 to 32 years Excellent English communication skills No employment gap of more than 6 months Job Details: Role: Inbound + Cross Selling Process Location: Wagle Estate, Thane Work Hours: 8 AM 8 PM (any 9 hours shift) Week Offs: Rotational (4 per month, 6 per month after confirmation) Salary: Up to 3,50,000 CTC (depends on interview) Benefits: Direct Kotak Bank Payroll Fixed Salary + Incentives Growth Opportunities To Apply Contact HR: Name: HR Sayali Mobile: 9158043197

Posted 21 hours ago

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0.0 - 5.0 years

2 - 5 Lacs

bengaluru

Work from Office

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Customer Support Experience in Bangalore *Kindly note this a work from office role with job location in Bangalore Profile - Customer Support Executive Job locatio n - Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible *1 year+ International Customer support Experience *2 year+ International Customer support Experience Salary - Upto 5.5Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Yashi 8982889979 *Monika 7869365175 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDI...

Posted 22 hours ago

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0.0 - 1.0 years

1 - 1 Lacs

nashik

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Responsibilities: Manage customer queries via phone Calls Resolve issues promptly with empathy & expertise Collaborate with teams on process improvements

Posted 22 hours ago

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0.0 - 4.0 years

1 - 4 Lacs

mohali, chandigarh, kharar

Work from Office

WALKIN DRIVE WORK FROM OFFICE Handle inbound & outbound calls / Chat Or email understand customer's need & solve queries Call/WhatsApp HR POONAM ( 8445022026) Required Candidate profile Excellent English Communication skills comfortable with Rotational shifts UG/Grad/PG Fresher/Experienced both can apply Immediate joiners only should be available for Face to Face interview Perks and benefits Incentives EPF Health Insurance Cab facility

Posted 23 hours ago

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2.0 - 5.0 years

3 - 4 Lacs

gandhinagar, ahmedabad

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Role & responsibilities : Greet and assist visiting clients, vendors, and guests in a professional and friendly manner. Handle customer inquiries and provide accurate information about company products and services. Coordinate with internal departments (Sales, Service, Production, FAT) to ensure smooth communication with clients. Support the sales and marketing team in client follow-ups, documentation, and communication. Maintain records of customer interactions and feedback to improve service quality. Organize and manage client visits, meetings, hospitality arrangements, and factory tours. Assist in arranging travel, accommodation, and other logistics for visiting customers. Build and maint...

Posted 1 day ago

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0.0 - 5.0 years

1 - 6 Lacs

noida, ghaziabad, faridabad

Work from Office

We are looking for Voice Blended & Chat Process - Inbound (International) who has prior experience in international UK/US/AUS voice process. Freshers are also welcome with good communication skills Job Location: Gurgaon CTC - Upto 20K Inhand - 45K Inhand + 10k Benefits (Depending on Experience & Skillset) Eligible candidates can connect with us at Call/ WhatsApp 9211376229 7678572840 9147047909 9147047908 7290845078 5 Days Work from Office (Both side transport) Work Experience- 0-5 Years Job Description: Customer service through calls. Ensure timely and accurate service delivery at defined productivity levels. Build client and domain knowledge to be able to deliver resolution in the first co...

Posted 1 day ago

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0.0 - 5.0 years

1 - 6 Lacs

new delhi, gurugram, delhi / ncr

Work from Office

We are looking for Voice Blended & Chat Process - Inbound (International) who has prior experience in international UK/US/AUS voice process. Freshers are also welcome with good communication skills Job Location: Gurgaon CTC - Upto 20K Inhand - 45K Inhand + 10k Benefits (Depending on Experience & Skillset) Eligible candidates can connect with us at Call/ WhatsApp 9211376229 7678572840 9147047909 9147047908 7290845078 5 Days Work from Office (Both side transport) Work Experience- 0-5 Years Job Description: Customer service through calls. Ensure timely and accurate service delivery at defined productivity levels. Build client and domain knowledge to be able to deliver resolution in the first co...

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1.0 - 5.0 years

1 - 2 Lacs

nagpur

Work from Office

* Voice & Chat Process *Good Communication skills *6 Days Working *Rotational shift *UG/Graduate *Fresher & Experience both can apply *immediate joiners Salary - 20 ctc Call HR Mahi : 9617814504 Required Candidate profile Good verbal and written communication Looking for immediate joiners

Posted 1 day ago

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1.0 - 4.0 years

1 - 3 Lacs

thane, panvel, navi mumbai

Work from Office

Customer Service Representative • Salary up to 30,000 • Hiring HSC freshers or candidates with 6 months experience • Location: Navi Mumbai, Thane, • Good communication skills Akanksha Porwal 9136585837

Posted 1 day ago

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1.0 - 5.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

Work from Office

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -rotational week off Salary: 20,000 in hand (22k CTC) + Incentives Required Candidate profile Qualification: Min HSC Location: Majiwada, Thane To schedule your interview Call or send your CV through WhatsApp HR Akshay - 9822146578 Perks and benefits Career growth opportunity !

Posted 1 day ago

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2.0 - 5.0 years

4 - 8 Lacs

chennai

Work from Office

Unico Housing Finance Private Limited is looking for Sr. Manager - CRM to join our dynamic team and embark on a rewarding career journey Team Leadership: Manage and lead a team of employees, providing direction, guidance, and support to achieve departmental or organizational goals Planning and Strategy: Develop strategic plans, set goals, and create action plans to accomplish business objectives Operations Management: Oversee day-to-day operations, ensuring efficient workflow, resource allocation, and adherence to policies and procedures Budgeting and Financial Management: Manage budgets, allocate resources, monitor expenses, and contribute to financial planning Performance Management: Set p...

Posted 1 day ago

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Exploring Solving Queries Jobs in India

The job market for solving queries roles in India is thriving, with many companies looking for skilled professionals who can effectively address customer inquiries and resolve issues. This article will provide an overview of this job market, including top hiring locations, average salary range, career progression, related skills, and interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

Average Salary Range

The average salary range for solving queries professionals in India varies based on experience level: - Entry-level: INR 2.5-4.5 lakhs per annum - Mid-level: INR 5-8 lakhs per annum - Experienced: INR 8-15 lakhs per annum

Career Path

A typical career path in solving queries may include roles such as: - Customer Support Executive - Customer Support Specialist - Customer Support Manager - Customer Support Director

Related Skills

In addition to solving queries, professionals in this field may benefit from having skills such as: - Excellent communication skills - Problem-solving abilities - Customer service orientation - Knowledge of CRM software - Multitasking capabilities

Interview Questions

  • What strategies do you use to effectively solve customer queries? (basic)
  • How do you handle difficult customers or situations? (medium)
  • Can you provide an example of a challenging query you successfully resolved? (medium)
  • How do you prioritize and manage multiple queries simultaneously? (basic)
  • What metrics do you use to measure your success in resolving queries? (advanced)
  • How do you stay updated on product/service knowledge to better assist customers? (basic)
  • Explain a time when you had to escalate a query to a higher authority. (medium)
  • How do you handle sensitive customer information to ensure privacy and security? (medium)
  • What steps do you take to follow up with customers after resolving their queries? (basic)
  • Can you walk us through your approach to training new team members on query resolution? (advanced)
  • Describe a time when you had to think outside the box to solve a particularly challenging query. (medium)
  • How do you adapt your communication style when dealing with different types of customers? (basic)
  • What role do you think technology plays in enhancing the query resolution process? (medium)
  • How do you handle a situation where you are unsure about the answer to a customer query? (basic)
  • Explain a time when you had to de-escalate a tense customer interaction. (medium)
  • What do you think are the key qualities of a successful solving queries professional? (basic)
  • How do you ensure that you meet or exceed customer satisfaction targets? (medium)
  • Can you discuss a time when you had to collaborate with other departments to resolve a customer query? (medium)
  • How do you keep yourself motivated during high-stress periods of handling multiple queries? (basic)
  • Explain a situation where you had to deal with a technical query beyond your expertise. How did you handle it? (advanced)
  • What tools or software do you find most useful in managing and resolving customer queries? (medium)
  • Describe a time when you had to provide feedback to improve the overall query resolution process. (medium)
  • How do you prioritize between resolving an urgent query and following up on a pending query? (basic)
  • Can you share a successful strategy you implemented to reduce the number of repetitive queries from customers? (advanced)

Conclusion

As you prepare for interviews in the solving queries field, remember to highlight your problem-solving skills, customer service orientation, and ability to handle challenging situations with ease. By mastering these interview questions and showcasing your expertise, you can confidently apply for roles in this dynamic and rewarding field. Good luck in your job search!

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