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Solutions Consultant

Solutions Consultant

PTC

8 - 13 years

10 - 15 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

plm training hp data protector relationship building sales enablement consulting customer engagement retail business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Engagement & Advocacy

Foster alignment across teams to support customer success with PTC solutions, especially FlexPLM.
Identify opportunities by demonstrating the value of emerging and existing technologies.
Share best practices, contribute to delivery assets, and support sales enablement.
Represent PTC s mission, vision, and values in all customer interactions.
Continuously build expertise in FlexPLM through ongoing learning and development.

Customer & Partner Support

Establish governance frameworks with customers and partners to promote long-term value and minimize churn.
Conduct Health Checks and Functional Footprints to optimize product usage and share industry insights.
Deliver Office Hours, product demonstrations, and training on self-service tools.

Product Initiatives

Drive engagement through webinars, forums, and partner events.
Create and share content such as news digests, e-magazines, and community posts.
Develop training modules and deliver enablement content for FlexPLM 13.x+.
Support both onsite and remote functional engagements.

Internal Collaboration

Monitor and report on customer success metrics and risk indicators.
Maintain dashboards and contribute to monthly digest content.
Support renewal, upgrade, and expansion efforts using data-driven insights.

Solutions Architecture (As Needed)

Translate business processes into technical solutions using FlexPLM s out-of-the-box capabilities.
Lead requirement gathering, documentation, and delivery planning.
Align customer needs with technology through deep product knowledge.
Collaborate with change managers to support execution and adoption.
Partner with delivery and business teams to provide thought leadership and build strong relationships.

Qualifications

Required

Bachelor s degree (Retail, Apparel, or Footwear-focused degrees are a plus).
8+ years of experience in Retail PLM (implementation, consulting, or usage).
Strong communication and relationship-building skills.
Willingness to travel as needed.

Preferred

Experience in Retail PLM consulting.
Deep understanding of retail business processes and industry best practices.
Strong documentation and presentation skills.
Bonus: Ability to understand technical configurations of PLM products.

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