Solutions Architecture Engineer 2 - Intune, SCCM & IAM

Join us as a Solutions Architecture Engineer 2 on our Professional Services team in Bengaluru Hyderabad to do the best work of your career and make a profound social impact.

As a senior engineer in the client engineering Incident Response team, you will be accountable to manage the incidents and troubleshoot highly complex technical problems around M365 & O365 platforms, Identity and Access Management, Application Deployment and Delivery to our global customer base.

You will:

• Troubleshoot complex, intricate technical problems to ensure optimal service levels, work on multiple incidents and projects simultaneously
• Act as a point of escalation in complex, critical instances and may delegate tasks to peers as required, create content for technical solutions which contributes to internal knowledge bases and departmental documentation.
• Communicate with cross-functional and inter-department teams including executives and managerial audiences, support vendor escalations through direct vendor contact.
• Respond to incidents using a variety of communications platforms, collaborate with Team members to enhance the customer experience.
• Consider potential security impacts to the customer and Dell when delivering services, deliver great customer experiences at every opportunity.

• Undergraduate degree with 4-6 years of related professional experience, or equivalent experience, experience using Service Now to manage incidents, problems, and requests
• Basic experience for large complex organizations including:
  • Intune & SCCM (Applications, Patches, OS)
  • Applications, Printer installations and Troubleshooting
  • Active Directory (Users, Groups, Objects, DNS, UPN etc.)
  • Identity and Access Management
  • Office 365 Applications (Outlook, Teams)
  • Azure Infrastructure
• Experience with advanced trouble shooting, ability to document processes and lifecycle management of knowledge base documents.
• Ability to set task priority and dynamically adjust as the customer requires
• Willingness to participate in a customer support 24/7 and On-Call rotation.

Desirable Requirements

• Microsoft Platform Certifications (MCSE).