Solution Engineer

About AlertOps

AlertOps is a leading incident management and automated response platform built for enterprises and service providers. We help organizations resolve critical incidents faster through intelligent routing, bi-directional integrations, RPA workflows, and AI-driven orchestration.

Role Overview

We are seeking a Solution Engineer who thrives at the intersection of technology and customer engagement. This role combines deep technical expertise (programming, RPA, APIs, integrations) with personable communication skills to design and deliver solutions that drive customer success.

In addition to supporting pre-sales and solution design, this role will also contribute to integration development, technical documentation, and creative problem solving for unique customer environments. The ideal candidate is resourceful, personable, and able to think outside the box while helping customers maximize value from AlertOps.

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Key Responsibilities

• Partner with sales to deliver engaging demos, technical workshops, and proof-of-concepts.

• Assist with integration development: build and extend API/webhook/RPA-based integrations between AlertOps and customer tools.

• Create and maintain technical documentation, runbooks, and solution guides to support sales and customer success teams.

• Collaborate with customers to design creative, enterprise-scale automation workflows that solve real-world challenges.

• Lead technical discovery sessions to uncover requirements, integrations, and automation opportunities.

• Develop and maintain demo environments, reusable scripts, and reference integrations.

• Translate business requirements into scalable technical architectures using REST APIs, JSON, authentication standards, and RPA platforms (UiPath, Automation Anywhere, Power Automate, etc.).

• Act as a trusted advisor, combining technical depth with personable communication to build long-term customer confidence.

• Provide feedback to Product and Engineering on integration gaps, feature requests, and customer-driven innovation.

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Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

• 3+ years in a Solution Engineer, Sales Engineer, or Technical Consultant role for SaaS or enterprise software.

• Strong programming/scripting knowledge (Python, JavaScript, or similar).

• Experience with RPA tools and building automation workflows.

• Familiarity with integration development (APIs, webhooks, authentication methods, enterprise SaaS ecosystems).

• Proven ability to create clear technical documentation and solution guides.

• Excellent interpersonal and presentation skills; able to connect with technical engineers and non-technical executives.

• Creative problem solver, comfortable in fast-moving environments where solutions are not always obvious.

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Why Join AlertOps?

• Build cutting-edge integrations at the heart of enterprise incident response.

• Influence the roadmap with real-world insights from customer interactions.

• Grow as both a technical engineer and consultative communicator.

• Be part of a team that values innovation, problem solving, and personable collaboration.

Hard Skills (Technical Requirements)

• Strong programming/scripting skills (Python, JavaScript, or similar)

• Experience with integration development (REST APIs, webhooks, JSON, OAuth/API keys)

• Familiarity with RPA tools (UiPath, Automation Anywhere, Power Automate, etc.)

• Knowledge of ITSM, DevOps, NOC/SOC, or incident response workflows

• Ability to design and deliver complex enterprise-scale solutions and automation workflows

• Proficiency with SaaS platforms, enterprise systems, and technical ecosystems (e.g., monitoring, ticketing, collaboration tools)

• Hands-on experience creating and maintaining technical documentation, runbooks, and integration guides

• Ability to develop and maintain demo environments, scripts, and reusable technical assets

• Strong understanding of enterprise security, authentication, and data workflows

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Soft Skills (Personality & Interpersonal Requirements)

• Excellent communication and presentation skills; able to speak confidently with both executives and engineers

• Personable and consultative—able to build strong, trusted relationships with customers

• Creative problem-solving mindset; able to design outside-the-box solutions for unique customer challenges

• Strong collaboration skills, working effectively with Sales, Product, and Engineering teams

• Customer-first orientation with the ability to translate business challenges into technical solutions

• Adaptability in fast-paced, dynamic enterprise environments

• Analytical mindset with the ability to simplify and explain complex technical concepts clearly

• Detail-oriented, especially in documenting technical processes and integration steps

• Self-driven, curious, and comfortable learning new tools/technologies quickly

Company Description

AlertOps is a real-time, intelligent, automated incident management platform designed to rapidly understand, respond, communicate, resolve, and improve with each incident. The platform is chosen by the world’s largest corporations to solve collaboration and real-time communication challenges to protect business-critical services. AlertOps is an industry-leading Incident Response Automation and Alert Management Platform that helps organizations improve issue notification, escalation, and resolution processes.

Role Description

This is a full-time hybrid role for a Mobile Application Developer at AlertOps. The developer will be responsible for creating and maintaining mobile applications, with a focus on iOS development. Some work from home is acceptable, but the role is primarily located in Chennai.

Qualifications

• Mobile Application Development and Mobile Applications skills
• Experience in Application Development and Object-Oriented Programming (OOP)
• Android & iOS Development skills
• Strong problem-solving and analytical skills
• Ability to work both independently and in a team
• Excellent communication and collaboration skills
• Bachelor’s degree in Computer Science or related field