Software Support Specialist

Location: New Delhi, Delhi
Department: Customer Success / Technical Support
Experience: 0–2 years (Freshers welcome)
Employment Type: Full-time

About the Role

We are looking for a proactive and customer-focused Software Support Specialist to join our dynamic team. In this role, you will be the first point of contact for users, helping them troubleshoot software issues and ensuring a seamless product experience. If you enjoy problem-solving, communicating with users, and growing your technical expertise, this role is for you.

Key Responsibilities

Customer Support & Interaction

• Engage with customers/end-users via email, calls, or remote sessions
• Understand and respond to software-related queries and product usage issues

Issue Diagnosis & Troubleshooting

• Identify root causes of customer-reported software issues
• Provide clear step-by-step guidance and solutions
• Assist with configuration, user errors, or software-related bugs

Documentation & Reporting

• Log all support interactions, steps taken, and solutions provided
• Prepare detailed bug reports and collaborate with engineering teams

Knowledge Base & Training

• Maintain and update FAQs, troubleshooting articles, and user guides
• Help improve user self-service resources

Software Assistance

• Guide users through software updates, patches, and feature releases
• Ensure customers are aware of new features and best practices

Desired Skills & Qualifications

• Bachelor’s degree in Computer Science/IT or related field (preferred)
• Strong communication and problem-solving skills
• Basic understanding of software applications and troubleshooting
• Ability to manage multiple customer queries efficiently
• Familiarity with ticketing systems is a plus

Why Join Us?

• Opportunity to learn and grow in a fast-paced tech environment
• Work closely with cross-functional teams including product and engineering
• Supportive culture focused on development and innovation
• Career path toward Technical Support Engineer, QA Analyst, or Product Specialist roles

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Work Location: In person