Software Support Specialist

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

The L2 Support Engineer will provide advanced operational support for VMware-based infrastructure and SON (Self-Organizing Network) applications in a telecom environment. This role involves troubleshooting complex issues, implementing fixes, and ensuring compliance with SLAs. The engineer will also support automation initiatives and work closely with L1 teams, application developers, vendors and infrastructure specialists.

What will your job look like?

• Infrastructure and App Support

  • Manage and troubleshoot VMware vSphere, ESXi hosts, and vCenter environments.
  • Perform patching, configuration, and capacity management for virtualized infrastructure.
  • Support backup and restore operations, ensuring compliance with RPO/RTO targets.
  • Provide L2 support for SON applications, including incident resolution and root cause analysis.
  • Collaborate with L1 and L3 teams to resolve escalated tickets and ensure timely closure.
  • Assist in performance tuning and proactive monitoring of SON modules.

  Linux Administration

  • Perform Linux system administration tasks, including user management, patching, and performance optimization.
  • Troubleshoot Linux-based application issues and coordinate fixes.
  • Support cloud environments such as Azure and Red Hat OpenShift (RHOCP) .
  • Assist in deployments, monitoring, and troubleshooting cloud-native applications.

  Database & Development Skills

  • Basic administration and troubleshooting for Snowflake and NoSQL databases.
  • Write and maintain basic Python scripts for automation and operational tasks.

  ITSM & SLA Management

  • Use ServiceNow or similar ITSM tools for incident, change, and problem management.
  Ensure adherence to SLA timelines and maintain accurate ticket documentation.

All you need is...

• Required Skills & Experience

  • 5+ years in IT operations with strong exposure to VMware virtualization and Linux administration.
  • Hands-on experience with SON applications or telecom OSS/BSS systems.
  • Familiarity with cloud platforms (Azure, RHOCP) and containerized environments.
  • Working knowledge of Snowflake, NoSQL databases, and basic Python scripting.
  • Experience with ITSM tools (ServiceNow) and SLA-driven environments.
  • Strong troubleshooting and analytical skills; ability to work in 24×7 support model.

Why you will love this job: