Software Engineer, II

Jira Lead Administrator

This role is ideal for professionals passionate about leveraging cutting-edge tools to improve productivity and efficiency. We offer a collaborative environment with opportunities for professional growth and learning.

• Administer and configure Jira, Jira Service Management, and Confluence environments, including creating and managing workflows, custom fields, dashboards, and permissions.
• Manage and maintain Jira Assets for effective asset tracking and management.
• Develop and implement automation rules and integrations to optimize processes and enhance efficiency.
• Collaborate with stakeholders to gather requirements and design custom solutions that meet business needs.
• Oversee the installation and management of plugins and third-party integrations to extend Jira and Confluence capabilities.
• Conduct regular system audits, maintenance, and upgrades to ensure optimal performance and reliability.
• Provide support and training to end-users, promoting best practices and effective use of Atlassian tools.
• Generate custom reports and dashboards to support project tracking and decision-making.

  Required Qualifications:

  • 3+ years of overall experience in Jira administration, including managing complex workflows and configurations.
  • Strong experience with Jira Service Management and Jira Assets (Insight).
  • Bachelor of Technology in Computer Science or a related field.
  • Knowledge of Agile principles, methodologies, and best practices.
  • Experience implementing automation within Jira using built-in tools or scripting.
  • Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams.

  Preferred Qualifications:

  • Atlassian Certified Jira Administrator or other Atlassian certifications.
  • Proficiency in scripting (e.g., Groovy, Python) for custom automation and advanced configurations.
  • Familiarity with ITSM processes and advanced reporting using JQL.
  • Experience in Jira Data Center to Jira Cloud migration .

• Preferred Education: Bachelor's or Masters degree in an appropriate engineering discipline required.
• Preferred Work Experience (years):Bachelors degree and 2+ years or Masters degree with no experience.
• All Other Regions: Bachelor’s or Master’s degree in an appropriate engineering
  discipline required
• Preferred work experience (years): 2+ years experience