Software Delivery Manager

Software Delivery Manager

Position Overview:

We are seeking an experienced Software Delivery Manager with a proven track record of managing global client relationships and maintaining an active network of international contacts. This role requires a unique blend of technical delivery expertise and strong client engagement capabilities.

Key Responsibilities

- Lead end-to-end software delivery for global enterprise clients, ensuring on-time, within-budget project execution

- Serve as the primary point of contact for international clients, managing expectations and building long-term strategic relationships

- Leverage existing global client network to identify new business opportunities and drive account expansion

- Coordinate cross-functional teams across multiple time zones and geographies

- Manage project scope, timelines, resources, and budgets for complex software implementations

- Facilitate effective communication between technical teams and C-level client stakeholders

- Drive continuous improvement in delivery processes and client satisfaction metrics

Required Qualifications

- 8+ years in software delivery management with extensive global client-facing experience

- Active network of contacts with international clients (North America, Europe, APAC preferred)

- Proven ability to maintain and nurture long-term client relationships across borders

- Strong understanding of software development methodologies (Agile, Scrum, Waterfall)

- Excellent cross-cultural communication and negotiation skills

- Experience managing distributed teams and offshore/nearshore delivery models

- PMP, CSM, or equivalent certification preferred

Key Success Factors

- Demonstrated ability to leverage client relationships for business growth

- Track record of high client retention and satisfaction scores

- References from global clients spanning multiple regions