Job
Description
You will be responsible for monitoring cyber security operations for our global customers as part of a 24x7x365 operations team, with minimal supervision from the Team Lead. Your role will involve mentoring junior team members, responding to low and medium complexity incidents independently, and assisting the Team Lead in supervisory activities to ensure a high-performance organization. Your primary outcomes will include mentoring junior team members to help them achieve their full potential, responding to incidents within defined SLAs, and ensuring that cyber security alerts are effectively managed by the team. You will also be responsible for training and motivating the team to follow documented playbooks, ensuring quality of service, and reviewing and recommending updates to playbooks and Use Cases. Adherence to SOC processes and Information Security policies will be critical aspects of your role. Key measures of your performance will include innovation demonstrated through case studies, team adherence to SLAs, productivity in addressing incidents, quality of ticket resolution, adherence to processes during audits, and evidence of skill development through training and certifications. Your main responsibilities will include cyber security monitoring in alignment with the Playbook, incident management through analysis and resolution, communication and escalation as per defined processes, and documentation to maintain audit trails. You will also assist the team lead in promoting continuous learning, delivering innovations, and mentoring junior team members. Additionally, you will be involved in generating required reports, management information, and analytics. Other responsibilities will include performing housekeeping tasks, conducting quality checks and reviews, standing in for the team lead when required, and assisting in achieving near-zero false positives. To excel in this role, you should possess high proficiency in CDC, SIEM, and other relevant tools, the ability to recommend playbook improvements and process enhancements, strong problem-solving and analytical skills, excellent communication skills, a commitment to continuous learning, and the flexibility to work in rotating shifts and be on-call outside of regular hours. Personal and professional integrity will be essential, and background checks may be required. Ideal candidates will have 3 to 5 years of experience in SOC operations, a degree in Cyber Security or related field, proficiency in Cybersecurity Incident Management, knowledge of enterprise IT infrastructure, ISMS principles, and relevant frameworks. Additional training or certifications in ethical hacking tools and cyber security frameworks would be desirable. As a SOC analyst, you will play a crucial role in maintaining the cyber security posture of our organization and ensuring the effective monitoring and management of security incidents. Your strong communication skills and commitment to security operations will be key assets in this role.,