Site Reliability Engineer

Role & responsibilities

Key Responsibilities:

• Develop and maintain unified dashboards

   that provide a holistic view of production support health, leveraging data derived from ServiceNow (SNOW).

• Create and manage application health dashboards

   using observability tools such as 

  AppDynamics, Dynatrace

  , and other APM (Application Performance Monitoring) solutions.

• Identify automation opportunities

   within the production support ecosystem and 

  implement automation workflows

   to improve efficiency and reduce manual intervention.

• Design and implement self-healing mechanisms

   for recurring issues using scripting languages like 

  Java

   and 

  Python

  .

• Integrate logs and monitoring data

   with IT Service Management (ITSM) tools (e.g., SNOW) for enhanced incident and problem management.
• Collaborate with cross-functional teams including development, operations, and support to ensure high availability and performance of critical services.
• Participate in on-call rotations and be a key contributor to incident resolution and root cause analysis.

Key Skills and Experience:

• Proven experience in an SRE, Observability, or DevOps role with a focus on monitoring and automation.
• Strong expertise in 

  AppDynamics, Dynatrace

  , or similar observability platforms.
• Experience in 

  creating dashboards

   with actionable insights for technical and business stakeholders.
• Hands-on scripting skills in 

  Java and Python

  , especially for automation and self-healing.
• Familiarity with 

  ServiceNow (SNOW)

   and other ITSM tools for workflow automation and incident management.
• Deep understanding of logging and telemetry data integration with enterprise tools.
• Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and modern CI/CD pipelines is a plus.