Site Reliability Engineer

Job Title: Lead
Work Location: Noida, UP

Skill Required: Site Reliability Engineering (SRE)
Experience Range: 6-8 Years.

Job Description:
Essential Skills:• Looking for resources who have 5+ years of experience as an SRE or Application Support Lead.• Experience with Agile and have previous working experience in agile methodology, Kanban, Jira tools.• Ability to identify the KPIs for business performance.• Good hands-on experience collecting performance data, analyzing, troubleshooting, and tuning.• Master new software and tools required to perform technical research analysis for incidents/bugs reported in PROD env.• Identify process gaps or boundaries and determine improvements/automations to enhance current processes.• Train new joiners and set expectations clearly on the SOPs/SLAs to be followed.

• Experience in Troubleshooting activities, debugging environmental issues, and ensuring day-to-day support for production.
• Excellence in driving issue resolutions and ensure RCA & CAPA to be documented & tracked till closure within SLA.• Ensure there is no slippage of SLAs or deviation in SLAs/KPIs.• Knowledge sharing and educating team members to enable them to contribute to any backlog tasks/suggest any best practices to adopt and follow.• Strong leadership skills to collaborate with clients and other teams to discuss the challenges/blockers/new requirements to identify root cause and understand possible solutions.• Excellent analytical skills with the flexibility to adjust to changing work priorities.• Function well in a team environment while being self-motivated to work effectively without supervision.• Organize and lead daily personal priorities along with a team of 3-5 members.

Technical Expectations:
• Experience in Monitoring and reporting tools such as Grafana (Preferred), Coralogix, Datadog• Able to configure alerts, tracing for continuous monitoring on APM tools like ELK, Splunk, and any log aggregation tools.• Use postman and troubleshoot API