Servicenow Developer

Job Title:

Location:

Experience:

Job Type:

Primary Skills:

ServiceNow Developer

Key Responsibilities:

• Design, develop, configure, and maintain core

  ServiceNow ITSM modules

  Incident, Problem, Change, Request, Knowledge, Configuration (CMDB), and Asset Management

  .
• Develop and maintain

  server-side components

  such as

  Business Rules, Script Includes, Scheduled Jobs, Fix Scripts, and Notifications

  using JavaScript.
• Implement and optimize

  Workflows

  and

  Flow Designer flows

  to automate ITSM processes.
• Configure and maintain

  Service Level Agreements (SLAs)

  ,

  Approvals

  , and

  Escalations

  for ITSM operations.
• Develop and support

  Integration Hub

  and

  REST/SOAP-based integrations

  with third-party systems and internal tools.
• Manage and enhance

  Service Catalogs

  ,

  Request Items

  , and

  Catalog Tasks

  within the ITSM scope.
• Maintain and optimize the

  CMDB structure

  , ensuring accurate

  relationships, discovery mappings

  , and

  data integrity

  .
• Configure and manage

  Incident and Problem Management workflows

  , including impact, urgency, and priority matrix setups.
• Implement

  Change Management processes

  , including CAB definitions, risk assessment, blackout windows, and approval policies.
• Develop automation for

  Asset and Configuration Management

  including lifecycle, ownership, and reconciliation logic.
• Build and maintain

  Knowledge Management

  workflows, approval chains, and article versioning rules.
• Create and manage

  Reports and Dashboards

  for ITSM metrics such as SLA performance, ticket volume, and resolution trends.
• Ensure

  platform stability, performance optimization

  , and compliance with ServiceNow best practices.
• Collaborate with process owners, platform admins, and other developers to translate business requirements into scalable ITSM solutions.
• Maintain documentation, perform unit testing, and participate in code reviews to ensure quality and consistency.

Required Skills:

• Strong hands-on experience in

  ServiceNow ITSM backend development

  and administration.
• Expertise in

  JavaScript

  (server-side) for developing business logic and automation.
• Deep understanding of

  ITIL v3/v4 processes

  and how they align within ServiceNow modules.
• Proficiency in

  Workflows, Flow Designer

  , and

  Integration Hub

  configurations.
• Experience with

  REST/SOAP APIs

  for system integrations.
• Knowledge of

  CMDB structure, Asset Management

  , and

  Discovery

  fundamentals.
• Strong debugging, troubleshooting, and performance optimization skills.
• Familiarity with

  update sets

  ,

  Scoped Applications

  , and

  version control

  practices.
• Ability to work collaboratively with global teams and communicate technical solutions effectively.

Preferred Qualifications:

• ServiceNow Certification (CSA/CIS) is a plus
• Experience with Agile or Scrum methodologies