Servicenow Developer

Role & responsibilities

• Provide technical leadership in specification, implementation and maintenance of ServiceNow
• Develop and modify ServiceNow catalog, workflows, forms, lists, business rules, script includes and UI components.
• Administer ServiceNow and serve as level 2 support
• Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integration by applying best practices
• Offer expert guidance and solutions to technical issues on the ITSM platform
• Develop, test and implement technical solutions
• Decipher requirements, generate optimal design and build solutions to meet business needs
• Promote, recommend and implement automated processes to improve ITSM efficiency. • Liaise cross-functionally as necessary to ensure department standards and goals are continuously met and maintained

Preferred candidate profile

• Minimum 3 years experience in ServiceNow configuration & administration with strong understanding of ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers
• ITIL foundations certification
• CAS/CIS or CAD ServiceNow certification and/or training are a plus
• Expert level ServiceNow development skills
• Strong technical knowledge and hands-on experience in ServiceNow Business rules, Script includes, UI actions, Scheduled jobs, client scripts, UI Policies, UI Pages, UI macros, ACL, workflows, Inbound/outbound emails, data source integrations, transform maps, REST/SOAP Integration etc.
• Advanced experience with ServiceNow ITSM platform modules and features
• System integration experience using web services and other web based technologies such as REST/SOAP.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Catalog and ITSM integrations.
• Knowledge of Java Script, HTML/CSS, AJAX and ServiceNow API.
• Excellent verbal and written communication skills.
• Well-rounded IT experience in both development and operations
• Experience in ServiceNow Discovery and working knowledge of the ServiceNow Common Service Data Model (CSDM) is preferred. • Experience with third party plug-ins that offer cost effective business solutions
• Must have good communication skills both oral and written, with the ability to negotiate in a non-confrontational manner, deliver clear well-structured and concise arguments to support your opinion, using facts, pro's/con's and business justifications.
• Have a strong desire and clear understanding for high customer satisfaction
• Must have the ability to work in fast paced environment, balance priorities and juggle multiple tasks at once
• Good analytical, process management, organizational, presentation, interpersonal, leadership, project management, problem-solving and technical skills
• Ability to work independently
• Ability to train others in ServiceNow processes and tools
• Ability to use software, hardware, and peripherals related to job responsibilities including MS Office
• This position requires occasional work outside of normal business hours