Servicenow Developer

Role & responsibilities

Cybersecurity Governance Risk and Compliance team is seeking a ServiceNow Developer with GRC Specialty to support ServiceNow IRM and Audit module configuration and development. Responsibilities include development, configuration, technical documentation, and unit testing as well as adherence to Caterpillar code management practices, code quality, code standards, code review and promotion processes. This role will be responsible to deliver code and configuration per requirements documented in user stories and participate in all Agile Sprint activities.

The candidate should have to be able to:

• Solid ServiceNow GRC Development experience
• Good to have knowledge on following ServiceNow applications.
• Discovery On-Premises & Off- Premises
• ServiceNow Orchestration
• ITOM - IT Operations Management
• GRC – Governance Risk & Compliance
• ServiceNow Event Management
• Be able to design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, and any other configurations required to support client processes.
• Translate requirements/stories and mock-ups into fully functional features by working closely with the Development lead.
• Develop JavaScript server/client code.
• Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS))
• Create and use update sets and XMLs to move customer configuration and data between environments.
• Maintain and adhere to source code, configuration management, release management and software development best practices.

Qualifications

• Bachelor degree in Cybersecurity, Information Security, Computer Science, Information Systems
• Direct development experience with the ServiceNow platform - UI Actions, UI Policies, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Roles / Groups.
• Experience with importing and exporting data to ServiceNow using data loads, transform maps and transform scripts.
• Experience developing ServiceNow GRC/IRM (Governance Risk and Compliance / Integrated Risk Management) modules including good understanding of Authority Documents, Citations, Policies, Control Objectives, Acknowledgment Campaigns, Entity Types, Risk and Audit processes in ServiceNow.
• Experience in a variety of programming languages and Scripting: Jave/J2EE, Python, Jelly Script, JQuery, ASP.net, Perl, Ajax
• Database and SQL experience: Oracle and MS SQL
• 3-6 years of experience in Cybersecurity or Information Technology
• Experience in performing integrations with web services using SOAP or Rest APIs
• ServiceNow certifications
• ServiceNow Certified Implementation Specialist – Risk and Compliance
• ServiceNow Business Continuity Management (BCM) Micro-certification
• ServiceNow Certified Application Developer (CAD)
• Agile certifications a plus
• Foundational Experience in: Agile, Scrum, ITIL
• Excellent teamwork and collaboration skills
• Excellent written and verbal communication skills
• Excellent analytical skills
• Focus on quality and attention to detail
• Proficient in Microsoft O365 products