Service Engineer - Track Mounted Crushers

Role & responsibilities

1. On-Site Mechanical Service

• Execute hands-on mechanical service, maintenance, and repair of track-mounted crushers at customer sites or service facilities.
• Ensure equipment operates safely and efficiently in line with manufacturer specifications.

2. Troubleshooting & Corrective Actions

• Diagnose mechanical, hydraulic, and operational issues to identify root causes.
• Implement corrective measures promptly to minimize equipment downtime.

3. Technical Documentation & Reporting

• Prepare detailed service and field reports, including fault analysis, repair actions, and parts utilized.
• Provide technical recommendations for customers and internal support teams.

4. Field Inspections & Compliance

• Conduct field inspections following company and global service standards.
• Adhere to all safety protocols and escalate complex technical issues to Engineering or Technical Support teams when required.

5. Service Documentation & Reporting

• Accurately complete and submit all service, inspection, and maintenance documentation as per company and client requirements.

6. Escalation & Service Delivery

• Monitor ongoing service tasks to ensure timely completion.
• Coordinate with relevant departments to resolve delays and maintain high customer satisfaction levels.

7. Parts & Inventory Management

• Identify, requisition, and manage required spare parts to support efficient service operations.
• Ensure optimal use of inventory to reduce downtime and improve service turnaround.

8. Preventive Maintenance & Equipment Audits

• Perform scheduled preventive maintenance and equipment audits on a monthly or quarterly basis.
• Proactively recommend maintenance actions to improve reliability and extend equipment life.

9. Continuous Improvement & Technical Development

• Stay updated on the latest advancements in crushing equipment technology and maintenance best practices.
• Provide feedback to improve service procedures and equipment performance.

Preferred Candidate Profile

• Education:

  Diploma / B.E. in Mechanical or Electrical Engineering.

• Experience:

  Minimum 4+ years of proven experience in servicing and maintaining crushing and screening equipment (preferably track-mounted crushers).

• Technical Skills:

• Strong mechanical and hydraulic troubleshooting skills.
• Ability to interpret technical drawings, schematics, and manuals.

• Soft Skills:

• Strong problem-solving abilities and customer service orientation.
• Effective communication and technical report writing skills.

• Other Requirements:

• Willingness to travel frequently and work in challenging field environments.
• Commitment to safety and quality standards in all service activities.