Posted:11 hours ago|
Platform:
Work from Office
Full Time
15+ years of experience in Customer Service & Global Service Desk Operations.
Proven track record in managing service desk operations for large global clients (15-20M USD annual revenue).
Strong experience in deal cycle management, solutions, structuring, and commercials.
Expertise in program/project management with cross-functional exposure.
Ability to influence stakeholders without direct authority and manage competing priorities.
Conversant with ticketing tools (e.g., ServiceNow), and working knowledge of voice, chat, and email systems.
Familiarity with BI tools and reporting systems. Engineering graduate; MBA preferred.
Contact Person - Maheshwari Balasubramanian
Email - maheshwari@gojobs.biz
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