Service Desk II

Description

Ready for your Next Adventure? Join

arrivia

as a Service Desk team member!

Service Desk II

What You'll Do

• Providing first-level support for all technical incidents and service requests through phone, email, text, and walk-ups.
• Troubleshooting connectivity issues for our remote users, ensuring they stay connected and productive.
• Using our Incident Management System to log, track, and resolve issues efficiently.
• Applying your knowledge of Operating Systems (Windows 11, Mac OS, Windows Server) and Directory Services (Azure Active Directory) to quickly resolve customer issues.
• Managing corporate endpoint devices using Microsoft Azure services like Intune, AutoPilot, and Endpoint, as well as JAMF for Mac OS.
• Assisting with user account management across multiple corporate environments.
  

What You'll Bring

• Experience: At least 3-4 years of enterprise-level Service Desk experience.
• Technical Skills: Experience with troubleshooting connectivity issues for remote users and a strong understanding of technical issue analysis, testing, and resolution.
• Communication Skills: Excellent verbal and written communication, with the ability to explain complex technical issues in a clear, non-technical manner.
• Certifications: While not required, certifications such as COMPTIA A+, Network+, Server+, Security+, or Microsoft Windows 10, Azure AZ-900 are a plus.
• Problem-Solving: The ability to think clearly and solve problems under pressure.
• Self-Motivation: A proactive and dynamic approach to your work, with the ability to work independently.
• Schedule: 9 AM to 6 PM IST and weekends on a rotational basis.
  

Whyarrivia?

• Stay Curious: We explore new challenges and make space to learn and grow.
• Keep it Real: We build trust through open, honest, and clear communication.
• Own It: We seek ways to make an impact and take action.
• Win Together: We create a culture of connection and inclusion where everyone can be their best.
  

Ready to start your adventure with us? Apply now and let's help the world travel better!