Senior Systems Operations Engineer

About this role:

• Wells Fargo is seeking a Senior Systems Operations Engineer.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Additional Required Qualification:

• Should have good exposure to Application Support on UNIX/Linux environments.
• Expertise in Web servers and Application servers.
• Expertise on maintenance of Middleware products like Tomcat, WebSphere etc.
• Strong in UNIX commands and Shell scripting
  Ability to work in shifts (morning and afternoon shifts only), weekends, and/or holidays as needed or scheduled.
• Hands-on experience in SQL/PL-SQL, PERL, Python scripting ,U-Deploy, Jenkins
• Prior experience in FICO Falcon product is preferred.
• Experience in NOSQL Couchbase database is preferred.
• Hands-on experience in monitoring and visualization tools like AppDynamics, AppviewX, Splunk, Grafana

Desired Qualifications:

• Domain Knowledge of Fraud

Job Expectations:

• L2 support service-Application Availability/Incident Management/Problem Management
• Team member will be working as application technical Support role and owns the incident and problem management process in production environment for critical counterfeit check detection processing applications.
  Candidate will have continuous vigil/monitoring of the application logs, infrastructure, servers, etc.
• Follow the escalation matrix in place, reach out to application teams if required, document the overall steps taken and communicate to all stakeholders to close the loop.
• Application proactive monitoring to ensure 100% application availability to business, Receive and act on alerts, Executing SOPs.
• Incidents triage and coordination for tickets
• Stakeholder communication
• Execute workarounds
• Coordinate with third parties and other systems for fixes
• Code analysis and provide RCA
• Problem management
• Recommendations of changes for fix
• Adhoc service requests
• Provide software/patch deployment support

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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Wells Fargo maintains a drug free workplace. Please see our to learn more.

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a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.