Senior Support Engineer

About Flynaut LLC

Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With expertise in healthcare, finance, education, retail, and more, we craft tailored solutions that exceed expectations. We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.

Job Summary

Flynaut is seeking skilled

Senior Support Engineers

to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, Teams and SharePoint. You will also troubleshoot complex issues, guide junior technicians.

Key Responsibilities

Area | Responsibilities

Microsoft 365 & Collaboration

• Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  

Device & Endpoint Management

• Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  

Active Directory / Azure AD

• Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  

Troubleshooting & Monitoring

• Diagnose and resolve incidents remotely, minimizing downtime and ensuring system availability.
• Proactively monitor infrastructure via RMM tools and escalate systemic issues.
  

Support & Triage Leadership

• Serve as the Senior point for Service Desk tickets, providing triage guidance and knowledge-sharing to upskill junior/intern technicians.
  

Customer Engagement

• Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
  

Compliance & Documentation

• Maintain precise records of incidents, fixes, and system configurations.
• Uphold asset-management and preventive-maintenance standards.
  

Qualifications & Requirements

• 2+ years in IT support, including at least 1 year in a senior or advanced support capacity.
• Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, Teams Admin portal, and Migrations.
• Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
• Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
• (Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM/ticketing systems (ConnectWise, ServiceNow, etc.).
• Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
• Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.