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HCL Technologies
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Senior Solutions Manager

Senior Solutions Manager

HCL Technologies

2 years

0 Lacs

hyderābād

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

engineering support consulting service documentation resolve mysql sql nginx apache elasticsearch rabbitmq rest json tcp ip networking scripting script perl management integration deployment security server configuration development controls testing auto

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Solutions Manager

Hyderabad

2.5-5 Years

INDIA

Job Family

Engineering

Job Description (Posting).

Moogsoft JD:Who We Are Looking for And Requirements - Previous experience providing technical support and Consulting for Moogsoft or similar tool. Customer service skills - You are personable and communicative via voice and text with technical and non-technical people. You enjoy solving customer issues.Summary - You can analyse complex customer issues by providing guidance and step-by-step documentation to resolve them. You will escalate issues if needed.-Attend meetings with customers to review status of open or escalated issues, and you will provide status as needed.-You have solid experience with RHEL/CentOS and are not afraid of the command line or basic system administration.-Familiar with MySQL and can construct basic SQL queries.-Knowledge of some of the following: Nginx, Apache Tomcat, ElasticSearch, RabbitMQ, REST, JSON, TCP/IP Networking, JavaJVM.-Self-starter who is motivated by success and can manage time effectively.-Will be required to work outside normal business hours and on weekends as required.Requirements - 5+ year experience in tools/infrastructure-Solid scripting skills (e.g. JavaScript(must), Shell script, Perl script)-Previous work on event management tools like Truesight or Netcool is preferable-Rabbitmq, Apache tomcat, Mysql and elastic search knowledge is preferable-Strong working knowledge of elementary tools and ITSM tools along with CMDB-Good understanding of alarm point notification tools as xMatters and pager duty and dashboards like grafana-Continuous Integration/Delivery/Deployment -Sound knowledge and experience in creating HLDs and LLDs-Experience with security best practices in server configuration, tool development, and access controls-Development/Testing background would be an added advantage

Qualification

B-Tech

No. of Positions

Skill (Primary)

Cloud Services-Platform Engineering-EMS Platform

Auto req ID

1591010BR

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Senior Solutions Manager