Senior Software Engineer

Experian Consumer Services Careers That Define "Whats the Next Big (Data) Thing" for Consumers

What could be more exciting personally and professionally than being part of a "disruptive" businessConsider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the "disruptor" and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. Its a position Experian Consumer Services has enjoyed for more than a decade and were always looking for the talent that can help expand that lead.

These days, the "next big thing" is often "the next Big Data thing." Experian Consumer Services offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products.

About us, but well be brief

FORTUNE has named Experian one of the 100 Best Companies to work for

What youll be doing

The Senior Imaging Automation Engineer will play a vital role in supporting and automating document handling processes from various sources (online uploads, mail, fax, etc.) for Experians MCE (My Customer Experience) division. The ideal candidate will possess a deep understanding of imaging technologies, OCR tuning, automation via AI/ML, and cloud services, particularly with AWS tools. This role requires a candidate that operates at a fast pace, is comfortable with change, is detail-oriented, drives for results, and has a high standard for quality.

Responsibilities include:

• Operate partially within US Central time zone to ensure appropriate alignment and coordination with the US-based team.
• Develop, design, and maintain imaging automation solutions using C#, Python, PowerShell, and JavaScript within both legacy and future platforms.
• Implement and optimize OCR technologies, with a particular focus on tuning for accuracy and efficiency.
• Harness the capabilities of AWS Textract, along with other AWS tools, to advance our imaging solutions.
• Integrate AI/ML models into the imaging process to enhance automation and achieve business objectives.
• Collaborate cross-functionally to understand workflow needs and integrate automation solutions that streamline document handling processes.
• Stay updated with the latest imaging, automation, and AI/ML technologies to ensure the companys solutions remain cutting edge.
• Troubleshoot and resolve any issues related to the implemented solutions, ensuring minimal disruption to business operations.
• Responsible for tuning automation functions within the legacy platform (iLinx) to increase accuracy and customer experience.
• Continual analysis of statistics to recommend the best candidates for continued tuning.
• Review, validate, update, and add rules and training as needed through tuning to achieve the highest automation and lowest error rate possible.
• Collaborate with technology teams, product management, and business stakeholders to identify and improve automation functions.