Senior Service Manager

Role & responsibilities

Job Title:

Department:

Main Function of the Job

service & installation related activities

Key Responsibilities / Scope of Work

• Coordinate with customers to

  schedule service visits, installations, and breakdown support

  .
• Assign service tasks to

  field technicians or engineers

  and ensure timely job completion.
• Maintain and update

  service logs, reports, and customer records

  .
• Act as the

  primary point of contact

  between customers and the service team.
• Track and follow up on

  open service requests, pending parts, or unresolved issues

  .
• Ensure

  timely communication and documentation

  of all service-related updates.
• Handle

  customer complaints and escalate issues

  when needed to ensure resolution.
• Coordinate with Design, Production, Store and Purchase Dept. for

  spares parts or materials

  for timely availability.
• Prepare and share

  service performance reports

  with management.
• Support warranty and AMC (Annual Maintenance Contract) service tracking.
• For each site budget operation, set up a spending plan and supervise field operations in order to make sure that expenditures stay (Travelling Expenses) within the allotted funds or Budgets.

• Budget Management

  : Managing the budget for the service department, tracking expenses, and forecasting costs.

• Compliance

  : Ensuring that service delivery complies with relevant laws, regulations, and industry standards.

• Reporting:

  Preparing reports on service performance, customer feedback, and budgetary information for senior management.

• Collaboration:

  Working with other departments, such as sales and product teams, to enhance the overall customer experience.
• Show that they have a thorough understanding of their teams daily actions and how they contribute to the company’s vision and objectives.
• Communicates with several other heads of department to find ways to raise the standard of assistance or services offered.

Required Qualifications

• Diploma / Bachelor’s Degree in

  Engineering (Mechanical / Electrical preferred)

  or any relevant field.
• Proficient in

  MS Office, email handling, and service management software

  .
• Good communication in

  English, Hindi, and local language

  .

Required Experience

• 10 + years

  of experience in

  service coordination, customer support, or technical operations

  .
• Experience in

  automation, industrial equipment, or machinery servicing

  is preferred.

Key Skills & Competencies

• Strong

  communication and coordination

  skills
• Ability to

  multitask and prioritize tasks

• Problem-solving and

  customer-focused mindset

• Attention to detail and good in

  documentation/reporting

• Team player with a proactive attitude

Job Types: Full-time, Permanent

Pay: Depend Upon Interview

Benefits:

• Health insurance
• Provident Fund etc.