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Senior Program Manager, Global Catalog Operations

Senior Program Manager, Global Catalog Operations

Amazon

5 - 10 years

7 - 12 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

business process kaizen performance management staffing project management continuous improvement operations six sigma logistics business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Senior Program Manager, you manage significantly complex initiatives that cut across multiple teams. You drive clarity in extremely ambiguous situations, where even the strategy itself may not be defined. You work with multiple teams across various orgs in Amazon to drive programs to closure. You make trade off calls and proactively escalate potential risks to leadership and strive to put contingencies in place. You do all of these tasks by leveraging your strong analytical skills and ability to analyze and derive insights from data. This job will require exceptional communication and interpersonal skills while having the ability to work independently in a fast-paced environment and exercise sound judgment where clear guidelines may not exist. An ideal candidate in this role is a force multiplier who solves complex logistics challenges and possess a bias to get things done and deliver results.
You bring extensive experience in driving program management excellence in large scale projects. You have proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of a deadline-driven environment. You are a strong communicator in both verbal and written forms and are equally adept in communicating upwards and downwards. You are adept at defining roadmaps and programs, collecting requirements, writing and presenting detailed data driven analysis, coordinate efforts to scope, schedule, and drive programs; as well as analyzing cost/benefit of different decisions. You are a fiercely self-motivated, independent, organized individual who can juggle multiple priorities and meet tight deadlines. As a leader of leaders you will be responsible for building and coaching a highly effective team. The ideal candidate will be organized, detail-oriented, and clearly communicate progress. They will contribute to improvement projects by proposing enhancements to tools and working on continuous improvement of business process that address key team pain-points to set them up for success. The person is a self-starter, set vision and manages teams and sets clear goals for team performance management. The person has track record of driving process excellence. Knowledge or experience in Six sigma, LEAN, DMAIC, Kaizen and/or statistical process control projects is required. The incumbent will be primarily responsible for: Leading the Central Program Team for GCO that consists of Business Analysts and Program managers Building strategic direction to meet program and operational goals through multiple levers. Establishing measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes and manages metric performance tactically and strategically; Setting appropriate operational and people goals for the team at all levels and holding them accountable; Owning processes, staffing, metrics and business updates for the function. Thinking long-term and establishing scalable/modular processes for easy adaptation to business scope changes. Proactively identifying tool and system requirements that reduce operational defects; Ensuring impactand benefit-driven prioritization of process excellence projects. Working with inter-functional teams to streamline processes. Identifying and driving process excellence along with Program and Tech teams. 5+ years of working cross functionally with tech and non-tech teams experience 5+ years of program or project management experience 5+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements Bachelors degree 2+ years of driving process improvements experience Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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Senior Program Manager, Global Catalog Operations