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Senior Manager .Net

10 - 13 years

30 - 40 Lacs

gurugram

Posted:None| Platform: Naukri logo

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Skills Required

.net azure managerial role angular sql devops practices cloud platforms leadership experience cloud agile scrum people management aws .net core

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role:

We are seeking a technically strong Sr. Manager of Software Engineering to lead the Global Conference Technology 24x7 team, responsible for the support and maintenance of mission-critical client-facing mobile and web products. This role is pivotal in delivering a world-class experience to conference attendees by ensuring conference readiness and resolving incident trends.

What you will do:

Operational Leadership:

  • Lead and manage a 24x7 team of software engineers focused on supporting and maintaining mobile and web applications.
  • Ensure conference readiness by delivering clear, concise, and business-friendly updates in readiness and status meetings.
  • Develop and implement strategic plans to reduce incidents for Mobile & Web and Onsite Experience Technology.

Incident Management & Reduction:

  • Conduct comprehensive analyses of incident data and develop communication strategies for business and technology stakeholders.
  • Identify, prioritize, and resolve incident trends permanently to enhance application stability and user experience.
  • Implement effective incident resolution workflows, delegating incidents with clear problem statements, priorities, and deadlines.

Communication & Reporting:

  • Partner with Scrum Masters to compile, publish, and communicate open production bugs and process gaps.
  • Establish a communication plan with PMs and POs to provide regular updates on the overall health of technical services.
  • Practice structured story writing to provide clarity, context, and confidence to stakeholders when discussing issues or incidents.

Training & Development:

  • Build and communicate a training strategy to reduce the presence of engineers from onsite Information Booth support.
  • Create and execute a comprehensive onboarding plan for new engineers.
  • Develop a talent plan to upskill support engineers on new products and technologies, such as the NextGen Conference Navigator product.

Delegation & Empowerment:

  • Identify a successor and delegate roles and responsibilities during PTOs or conference support.
  • Empower engineers to achieve autonomy in incident resolution, ensuring continuous updates are provided to incident reporters.
  • Delegate enhancements and support tasks to respective engineering teams and Information Booth staff.

Planning & Retrospective:

  • Lead planning and retrospective sessions for software delivery, ensuring continuous improvement and operational excellence.

What you will need:

  • Bachelor's or master's degree in computer science, Software Engineering, or a related field.
  • Proven experience (10-12 years) in Software development
  • At least 4 years of experience in a leadership or managerial role, preferably in a 24x7 operational environment.
  • Strong understanding of incident management processes and strategies for incident reduction.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Strong knowledge of Scrum methodology
  • Experience managing software development team using Angular, .NET Core, SQL, cloud platforms (e.g., AWS, Azure), and DevOps practices.
  • Experience in managing applications for large-scale events or conferences.

Who you are

  • Excellent communication and prioritization skills
  • Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment
  • Strong desire to improve upon their skills in software development, frameworks, and technologies

#LI-JJ3

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