Senior Manager Investment Servicing

Senior Manager Investment Servicing

We are seeking an experienced and client-focused Senior Manager – Investment Servicing to lead strategic delivery and operational excellence for global asset management clients. The ideal candidate will bring deep expertise in investor servicing operations, a proven ability to manage large-scale engagements, and a track record of building strong client partnerships. This role demands strategic thinking, hands-on leadership, and a commitment to continuous improvement.

Experience & Credentials

• 12+ years of experience in investor servicing or fund operations, with at least 5 years in a leadership role.
• Strong client management experience with global asset managers, fund administrators, or custodians.
• In-depth understanding of investor servicing processes, regulations, and best practices.
• Proven ability to lead large teams, manage cross-functional stakeholders, and deliver high-quality outcomes.
• Postgraduate degree in Finance, Accounting, or Business Administration; professional certifications (CA, CPA, CFA) preferred.

Roles & Responsibilities

• Own end-to-end strategy, service delivery, client engagement, and business growth within the investor servicing domain.
• Primary liaison for global asset managers; lead governance forums and ensure service alignment with client objectives.
• Experienced in overseeing all service lines to ensure consistent delivery, quality, and efficiency.
• Oversee multiple service lines—such as fund accounting, transfer agency, investor onboarding, AML/KYC, and reporting—ensuring accuracy, timeliness, and consistency.
• Monitor team utilization, productivity, and commercial performance; track SLA adherence, KPIs, and performance scorecards to drive accountability.
• Maintain robust control frameworks to ensure audit readiness, regulatory compliance, and risk mitigation.
• Lead process transformation through automation (RPA, AI), technology adoption, and workflow optimization.
• Develop talent capabilities through structured training, cross-skilling, and succession planning.
• Foster a culture of operational excellence, client centricity, and continuous improvement across teams and functions.