Senior Implementation Consultant, Service

In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client s purchased or outsourced technology and business outcome solutions. Individuals in this position work independently and may also run workshops, lead technical discussion and deployment activities.

• Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.


• Tests and troubleshoots functionality of installed systems.


• Identifies and documents technical issues to be escalated to product and system integration teams for resolution.


• Provides feedback based on client experiences to product and professional services teams for product and process improvements.


• Works directly with clients on-site or provides project support remotely.


• Works on pre-sales activities.


• Reports to senior management.


• Determines client s objectives by reviewing business functions; gathering information; and evaluating output requirements and formats.


• The successful candidate will perform multiple work assignments including configuring, testing, documenting, and developing solutions.


• Designs solutions by analyzing requirements; constructing workflow charts and diagrams; studying client system capabilities; writing specifications.


• Improves solutions by studying client current practices; designing modifications, use cases, design documents and suggesting best practices.


• Maintains system protocols by writing and updating procedures.


• Provides references for users by writing and maintaining user documentation; providing help desk support; training users.


• Maintains user confidence and protects operations by keeping information confidential.


• Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations.


• Leads preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks.